Concierge/Executive Technology Architect, Senior Specialist

What if your next architecture role gave you the opportunity to build the roadmap, not just follow it? Help define the future of technology experiences for Vanguard’s senior leaders from the Board and CEO through the broader officer population. You’ll bring together architecture, engineering, identity, security, and executive support to identify opportunities, design solutions, and turn ideas into impactful technology experiences.

This role sets the multi-year architectural direction for the executive technology ecosystem, spanning endpoints and modern management, mobility, identity and security, connectivity, boardroom and meeting environments, and emerging AI and productivity tools, and turns that direction into durable standards that Executive Technology Services and Workplace Engineering can operate at scale. The position requires a deeply technical individual with hands-on engineering credibility who multiplies the impact of the concierge team: resolving the most complex cross-domain issues affecting senior leaders, raising engineering rigor through automation and design review, and mentoring specialists and leads. The architect pairs that depth with the judgment, discretion, and executive presence required in Vanguard's most visible support environments.

Executive Technology Strategy & Roadmap

- Design the multi-year concierge technology roadmap across executive endpoints, mobility, productivity and collaboration platforms, and connectivity, aligned with Workplace Engineering, enterprise architecture, and security strategies.
- Evaluate emerging technologies, including AI assistants, agents, and productivity tools, through hands-on proofs of concept, and turn the findings into standards, adoption plans, and supported services.

Architecture & Technical Design

- Define and maintain reference architectures and design patterns for the executive ecosystem, including Windows endpoints with modern management (Intune), macOS management (Jamf or equivalent), iOS and iPadOS mobility, and Microsoft 365, with Google Workspace interoperability where required.

- Design secure, resilient solutions for executive and Board scenarios, including boardroom and offsite meeting technology, residence network assessments, and connectivity for executive travel and vehicles.

- Define executive deployment patterns for OS upgrades, device refreshes, and configuration baselines that protect stability for critical users.

Governance, Standards & Change Control

- Establish governance that prevents configuration drift on executive devices and accounts, including configuration standards, role-based access and device tagging, and separation of duties.
- Provide architecture review, technical risk assessment, and design validation for production changes that affect executives before release, using pilot groups and staged rollouts.
- Maintain governance for executive and Board technology inventory, lifecycle, and access, including recurring audits of critical-user tags, mobile devices, and accounts.

Engineering & Security Partnership

- Serve as the primary architecture liaison to Workplace Engineering, enterprise architecture, identity and access management, network, collaboration, and security teams for executive-specific requirements.
- Partner with security teams on controls such as phishing-resistant authentication, hardware security keys, email protection, and executive isolation, building security and compliance into designs from the start while keeping the experience frictionless.
- Engage strategic vendors and manufacturers on escalations, product roadmaps, and executive-impacting issues.

Escalation, Reliability & Service Design

- Serve as the top technical escalation point for complex, cross-domain issues affecting senior leaders, such as identity and device compliance edge cases, policy conflicts, and Microsoft 365 service health.

- Lead root cause analysis for high-impact executive incidents and convert findings into lasting engineering improvements through automation, instrumentation, and updated standards.
- Drive proactive reliability using digital experience monitoring, device health telemetry, and executive device grouping and tagging to resolve issues before leaders are affected.
- Design and document concierge service offerings, support models, and runbooks, including coverage models, hotline workflows, and building shutdown and power-up certification.

Engineering Excellence & Automation

- Apply an automation-first approach to executive technology, using code-driven configuration, version control, automated validation, and observability where practical.
- Build scripts and automation for compliance checks, reporting, and operational efficiency using PowerShell, Python, or other fit-for-purpose tools.

Executive Experience & Advisory

- Act as a trusted technical advisor to senior leaders and executive office staff, translating business needs into practical technology recommendations.
- Provide hands-on technical leadership for the most critical engagements, including Board of Directors meetings, Senior Staff offsites, and officer onboarding.
- Design and deliver enablement for leaders on new tools and capabilities, including AI and Copilot experiences.
- Exercise sound judgment and discretion when handling confidential information and working in highly visible settings.

Technical Leadership & Influence

- Mentor concierge support specialists and leads, raising design quality and technical depth through reviews, coaching, and clear technical storytelling.
- Author design documents, architecture decisions, and knowledge articles that make solutions repeatable and supportable.
- Influence without authority across engineering, security, facilities, and vendor teams to deliver integrated outcomes.

Required Qualifications

- Minimum of eight years related work experience, with at least three years of technology architect experience.
- Undergraduate degree or equivalent combination of training and experience.

Other Qualifications

- Proven ability to identify complex technology challenges, develop solutions, and drive them from concept through execution.
- Demonstrated ability to take ownership of ambiguous technical problems, establish a path forward, and independently drive results.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.