Senior Specialist Invest Advisor

Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.


The Opportunity
The Senior Specialist, Invest Advisors is responsible for managing and executing daily trading and rebalancing activities for Ally Invest Advisors, ensuring accuracy, efficiency, and compliance with established risk and regulatory requirements. The role oversees complex trading and account activity, including portfolio rebalancing, cash management, cashiering, billing, settlements, reporting, and escalated client or representative issues.

The position also serves as a subject matter expert for trading operations, AI, and automation, partnering with Digital Technology and Ally Invest Securities to modernize processes, reduce manual work, strengthen controls, and improve operational efficiency.

This individual will provide real-time trading support, troubleshoot complex issues, communicate with clients and internal partners, and mentor and train team members. The ideal candidate brings 3+ years of brokerage, investment, or trading operations experience, strong knowledge of securities markets and trading platforms, and excellent organizational, analytical, and communication skills.


The Work Itself

- Solely responsible for the management and trading of all Ally Invest Advisors Robo Portfolios using AIA’s proprietary rebalancing system for automated investing

- Own real-time problem resolution and monitoring of trade desk processes, including order processing and handling, trade corrections, etc., processed by other Ally Invest Securities functions
- Monitor and manage complex account resolution in coordination with Ally Invest Securities Trading, Cashiering, Margin, and ECR
- Assist the Director of Trading with larger-scale projects to evaluate order, system, and issue behaviors
- Independently identify ways to improve trade desk operations and procedures, including product enhancements, across all aspects: identification, data and research, and solutions

- Monitor and approve cashiering activities in accounts and execute requisite trades accordingly
- Answer questions on all trading activity, market analysis and portfolio rebalancing across Ally Invest
- Assist Manager in supervising daily trading duties (completion and efficiency)
- Train, mentor and develop Broker Trainees and Client Service Representatives on Advisory Managed Portfolio accounts

- Prepare monthly and quarterly reports using strong Excel skills
- Place and/or facilitate execution of client orders and resolve complex customer trading issues
- Assist customers with complex and advanced orders or account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems and/or escalate to a supervisor or manager
- Process information associated with client accounts and research more complex issues to correct/minimize problems
- Assist Representatives with high-level trades requiring a subject matter expert’s or supervisor’s approval

- Assist in actively monitoring all channels of communication to ensure efficiency
- Identify areas to improve client service or trading operational efficiencies and product enhancements
- May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment

- Communicate regularly with Supervisors, Managers, and Directors

- Assist Supervisors, Managers, and Directors as needed on special projects and/or assist with compliance and regulatory inquiries
- Remain current on internal work processes, procedures and product knowledge
- Work closely with other departments to expedite requests

- Understand, comply with, maintain, and reinforce regulatory requirements and firm policies, procedures, and guidelines

The Skills You Bring

- 3+ years of prior investment or operations related experience.
- FINRA Series 7 and 63 required; Series 65 preferred or ability to obtain within 3 months; Series 24 preferred or ability to obtain within 6 months
- Bachelor’s Degree preferred or equivalent business experience
- Experience using VBA, R, Python, AI-enabled automation, or similar technologies to analyze data, automate business processes, and improve operational efficiency.

- Experience with generative AI, Microsoft Copilot, Power Automate, AI-assisted scripting, or comparable automation platforms preferred.
- Strong understanding of and exposure to the financial services/trading industry.
- Strong understanding of trading platforms
- Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and web-based tools
- Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients.
- Solid relationship-building skills and the ability to work with internal and external resources

- Able to work independently and with a team to handle all issues while working under strict time constraints.

- Able to work in a high-pressure environment with strict SLAs and deadlines.

- Detail and results oriented and able to prioritize tasks in a multi-task environment.
- Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy and efficiency.
- Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind.
- Excellent oral and written communication with strong emphasis on grammar and strong desire to provide an exceptional customer experience.
- Able to exercise independent thought and judgment and adapt to new tasks with little notice.
- Must be confident and highly credible via e-chats, email, over the phone and in person.
- Knowledge or experience working in financial services and/or other regulated environment is a plus



## Minimum Qualifications

- 3+ years of experience
- High school Diploma or GED equivalent


How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf



Who We Are :
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [email protected] with details of your accommodation request.



Base Pay Range
$70,000.00 - $120,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.


Incentive Compensation:

This position is eligible to participate in our annual incentive plan.