Operations Manager

Job Title: Operations Manager Job Description
The Central IA Abstract Manager is responsible for overseeing all title production operations in Central IA. This includes managing staff, workflow, training, and quality control of abstracts, search products, title commitments, and policies. The manager ensures compliance with state regulations, underwriter requirements, and company policies while supporting the growth and development of the team and maintaining strong customer and underwriter relationships.
Responsibilities
- Direct and oversee day-to-day title production operations in IA.
- Manage title staff including searchers, title examiners, abstractors, and title support personnel.
- Assign and monitor workloads to meet production deadlines and quality expectations.
- Review and approve complex title and abstract files and assist with issue resolution.
- Provide training, support, and performance feedback to team members.
- Ensure compliance with state regulations and underwriter guidelines.
- Act as the primary point of contact for underwriters and local management.
- Work with Department Managers, Sales, and Operations to ensure timely and accurate service delivery.
- Identify process improvements and implement standard operating procedures.
- Monitor and report production metrics and team performance to leadership.
- Support staffing needs including interviewing, onboarding, and mentoring new employees.
- Serve as a subject matter expert for IA title practices.
- Assist with other tasks/projects as needed.
Essential Skills
- Minimum 5 years of experience in title or abstracting operations.
- Prior leadership or team lead experience.
- Strong understanding of IA title requirements and industry best practices.
- Experience training or mentoring others in a title setting.
- Familiarity with SoftPro or comparable title software.
- Working knowledge of ALTA standards and underwriting expectations.
Additional Skills & Qualifications
- High school diploma or equivalent required; an associate or bachelors degree in a related field preferred.
Work Environment
This position is based onsite in the Des Moines, IA office. The role involves managing and conducting one-on-one meetings with all 10-12 people within this office.
Job Type & Location
This is a Permanent position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $80000.00 - $85000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ---------------------------------------------------------------
Job Type & Location
This is a Permanent position based out of Des Moines, IA.
Application Deadline
This position is anticipated to close on Nov 19, 2026.
Workplace Type
This is a fully onsite position in Des Moines,IA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.