Workflow Lead

- Suffolk County Council
- Address : Countywide - Hybrid
- Salary: £42,123 per annum (pro rata if part time)
- Hours: 37 per week, flexible working options available
- Contract: Permanent

We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As a County Workflow Lead in the Home First team, you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.

Reimagine the possibilities.

Your role and responsibilities

As County Workflow Lead, you will work closely with the Home First management team to coordinate and manage the flow and allocation of work across the service, helping teams respond effectively in a busy, time-pressured environment.

You will play an important role in streamlining processes, identifying and minimising delays, and using data to support effective workflow management. Through this, you will help ensure that people across Suffolk receive timely, holistic assessments when they need them most.

You will work alongside a passionate and supportive leadership team committed to developing their colleagues and delivering an effective service. You will also have opportunities to develop your own leadership skills, provide supervision to colleagues, and contribute to continuous improvements across Home First.

You will need

- Excellent communication skills, with the ability to work effectively with colleagues across Home First and partner teams.
- A proactive and positive approach to improving processes and ways of working.
- Creativity and problem-solving skills to identify improvements that support better outcomes for Suffolk residents.
- Resilience and the ability to remain calm, positive and focused when working under pressure.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Home First provides short-term reablement care and support to people in their own homes, helping them maintain or regain their independence.

Our teams work across Suffolk, supporting people within their local communities.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Annabel Cook (she/her), Kelly Grant (she/her) or Rachael Nunn (she/her) for a casual conversation. You can reach them by calling 03456066174.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the  Supporting Statement template (Word).

- Please provide an example of when you have managed or coordinated a high-volume workflow. How did you prioritise competing demands, manage risk and ensure work progressed effectively?
- Please give an example of how you have applied your knowledge of Adult Social Care legislation, including the Care Act, to inform your decision-making or practice.
- Describe a time when you have used performance information, management data or a case management system to identify an issue and improve workflow or service delivery. What was the outcome?
- Tell us about a time when you have provided leadership or support to others in a fast-moving and complex working environment. How did you maintain performance and support colleagues to achieve the required outcomes?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page .

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at   [email protected]  or  03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages .

Closing date:  11.30pm, 24 November 2026.

Interview date: Wednesday 9 December/Thursday 10 December

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid