IT Support Engineer, EMEA

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.Role Overview:As an IT Systems and Support Engineer, you will be the on the ground IT presence for Nuix in London and across the EMEA region. You will look after our people, their devices, our meeting rooms and our office technology, and provide hands-on support wherever our EMEA teams need it. You will work alongside our IT team in Sydney and colleagues around the world, and you will help our people get real value from AI tools.Location:This is an onsite role based in our London office. You are required to be in the office 4 to 5 days per week. Supporting EMEA means you will be able to travel to other Nuix locations (Paris and Frankfurt) when and where needed. Because our global headquarters is in Sydney, you will also need to be able to join calls before or after your normal start and finish times, including early mornings, depending on projects.Key ResponsibilitiesOnsite IT SupportProvide first and second level support for desktop, laptop and mobile device issues, in person and remotely, ensuring timely resolution of incidents and requestsManage onboarding and offboarding for the EMEA region, including preparing, issuing and collecting devices and accessoriesInstall, configure and troubleshoot hardware, software and peripheral devices for end usersDeploy new workstations, ensuring they are configured correctly and meet security and performance standardsMaintain asset records, equipment stock and spares for the EMEA regionWork with vendors, couriers and building management on IT related mattersOffice and Facilities TechnologyProvide on-site support of all office facilities, including meeting rooms, AV equipment, network infrastructure and local workstationsSupport and troubleshoot office networking, including wireless and switchingSet up and support technology for visitors, events and new startersEMEA Regional SupportAct as the main IT contact for staff and offices across EMEA, supporting different local requirements and time zonesTravel to other EMEA locations when and where needed to deploy equipment, support projects or help staff onsiteWork independently onsite, while staying closely connected with the remote IT team and colleagues in SydneyJoin calls before or after standard hours when projects require it, including early mornings to overlap with the Sydney headquartersEscalate and collaborate with senior engineers on larger issues and projectsAI EnablementHelp staff get started with approved AI tools, answering questions and sharing practical tips from day to day support workContribute to guides, knowledge articles and short training sessions on using AI tools safely and effectivelyUse AI tools to speed up support work, such as drafting knowledge articles, summarising tickets and building simple scripts, always with review and in line with company policyFollow data protection and acceptable use guidance for AI, and flag risks or misuse to senior engineersSkills, Knowledge and ExpertiseExperience in an IT support, service desk or desktop support role, supporting Windows and macOS devices in an office environmentExperience in setting up meeting rooms using Neat and Yealink boardsExperience in processing tickets on a ticketing system i.e. ServiceNowGood hardware troubleshooting skills and confidence handling device builds, deployments and repairsBasic networking knowledge and troubleshooting skillsFamiliarity with scripting languages such as PowerShell is desirableStrong problem-solving and communication skillsComfortable working independently onsite, and equally comfortable working with a remote team across time zonesAble and willing to be in the office 4 to 5 days per weekAble and willing to travel across EMEA when and where neededFlexible with working hours, including joining calls before or after your normal start and finish times to overlap with our Sydney headquartersBachelor's degree in computer science or related field, or equivalent practical experienceHighly regardedExperience working in a Managed Service Provider (MSP) environment, including supporting multiple clients, working to SLAs and managing competing prioritiesExperience with Jamf managing macOS devicesExperience with Cisco Meraki, including the Meraki Dashboard for wireless, switching and security appliancesHands-on experience using AI tools in a work or study setting, for example:Using tools such as Claude or Microsoft Copilot to draft documentation, summarise information or troubleshoot problemsHelping colleagues learn to use AI tools and sharing tips on what works wellWriting or adapting simple scripts or automations with AI assistanceUnderstanding safe use of AI, including not sharing confidential or personal data with unapproved toolsCuriosity about how AI can improve IT support, and a willingness to learn about topics such as enterprise AI rollout and integrationsAbout NUIXNuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.https://www.nuix.com/As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.Nuix VisionFinding Truth in a Digital World.Nuix Mission StatementNuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.Nuix ValuesTAKE OWNERSHIPRESILIENTUNAFRAIDTEAM NUIXHERO OUR CUSTOMERSWe believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.**Nuix is an Equal Opportunity Employer**Love the role, but not the right fit for you? Know someone that might be awesome for this role?We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card.Send referrals to [email protected] or message us on LinkedIn. T's & C's apply. To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.