Manager, Field Services (4 Days Onsite- Brentwood, TN

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Manager, Field Services . Come join a team that is dedicated to making an impact for the people and communities we serve.

*This position requires 4 days onsite in Brentwood, TN.

SUMMARY:
The Manager, Field Services leads and manages a team of field engineers, portfolio of
facilities, or projects with responsibility for planning, execution,
performance, resource allocation, compliance, and continuous improvement. Provides
leadership for field operations, resource planning, and service delivery,
ensuring work is completed safely, efficiently, and in alignment with company
technology, security, and operational standards. Partners closely with facility
leadership, technical teams, project stakeholders, and vendors to support
business objectives across a geographically distributed environment. As a people leader, focuses primarily on
employee development, performance management, cross-functional coordination,
issue resolution, and the successful execution of field services initiatives.

ESSENTIAL FUNCTIONS:
The incumbent should be able to perform all of the following
functions at a pace and level of performance consistent with the job
performance requirements.

- Leads and develops a team of field engineers by establishing priorities, managing performance, providing coaching and development, fostering engagement, and ensuring accountability for results.
- Manages daily field service delivery in accordance with director-established priorities, SLAs, and operating standards.
- Manages the assignment and scheduling of engineering resources across an assigned portfolio, balancing workload demands, identifying resource and capacity gaps, and recommending staffing or prioritization changes to ensure effective service delivery
- Coordinates implementation of field solutions, including network infrastructure, wireless systems, telecommunications, endpoint devices, structured cabling, physical security technologies, and related operational systems.
- Serves as the first escalation point for complex operational issues, major incidents, service disruptions, and implementation challenges requiring cross-functional coordination and resolution.
- Collaborates with facility leadership, technology teams, project stakeholders, and vendors to ensure field services activities align with business requirements, operational priorities, security standards, and enterprise technology strategies.
- Monitors contracted service delivery against approved scopes, schedules, performance standards and company requirements, and recommends corrective actions or service improvements as needed.
- Monitors operational and project performance through established metrics, reporting, and customer feedback.Implements improvements that enhance service quality, efficiency, standardization, and cost effectiveness.
- Oversees asset accountability, expenditure tracking, and technology lifecycle management for an assigned portfolio. Maintains accurate records, identifies refresh and replacement requirements, and provides budget recommendations to ensure operational readiness and effective resource stewardship.
- Provides technical leadership and support for urgent operational needs outside of regular business hours as needed.
- Domestic U. S. travel may be required.

QUALIFICATIONS

- Graduate from an accredited college or university with a
Bachelor's degree in Information Technology, Computer Science, Business,
Project Management, or a related field is required.
- 5+ years of technology field services experience,
including one year of experience leading employees, technical teams, projects,
or field service operations.
- Additional related work experience may be
substituted for the educational requirement on a year-for-year basis.
- Experience supporting geographically dispersed
facilities or multi-site business operations and coordinating infrastructure
deployments, facility technology projects, or major technology upgrades is
required. Must demonstrate strong
knowledge of networking, wireless technology, structured cabling, endpoint
systems, telecommunications, and technology support operations, as well as
experience managing vendors, project schedules, service escalations, and
competing operational priorities.
- Strong written and verbal communication,
organizational, analytical, and problem-solving skills are required.
- Familiarity
with Cisco networking, wireless infrastructure, firewalls, network access
control, structured cabling, fiber, CCTV, physical security systems, and
MDF/IDF standards is preferred.
- Experience
with ServiceNow or a comparable IT service management platform and a working
knowledge of ITIL service management practices preferred.
- Project management
experience or a related certification, along with relevant technical
certifications such as CompTIA Network+, Security+, Cisco, ITIL, or equivalent credentials,
is preferred.
- Proficiency with Microsoft
Office applications and enterprise service management or project management
platforms is required.