About this role
Front Office Lead
Company Overview
Therapy Tree is a privately owned pediatric therapy company that has proudly served families across the Valley for over 10 years. We specialize in providing evidence-based, results-oriented Speech Therapy, Occupational Therapy, and Physical Therapy services tailored to meet the unique needs of each child.
Therapy Tree provides evidence-based, results-oriented therapy tailored to meet the needs of each individual. Our therapists use motivating and engaging activities to encourage children, capture their interest, and provide successful learning experiences that help children progress in their skills, develop a love for learning, and build strong self-esteem.
In addition, Therapy Tree values communication, teamwork, mentorship, and professional growth opportunities throughout your career.
The Opportunity
We are looking for a professional, bilingual (English/Spanish), assertive, and customer service-oriented Front Office Lead! The ideal candidate is self-motivated, detail-oriented, highly organized, and possesses excellent communication and leadership skills.
The Front Office Lead oversees daily reception operations, supports and mentors front office staff, and ensures families receive exceptional customer service. This individual will serve as key operational support to the Office Manager, helping maintain efficient clinic operations, support scheduling and productivity goals, and ensure compliance with front office procedures and policies.
POSITION SUMMARY
The Front Office Lead oversees daily reception workflows, mentors front desk specialists, and ensures the highest standard of patient and family care. Serving as key operational support to the Office Manager, this role ensures daily task completion for authorizations and referrals, upholds attendance and copay policies, and actively supports clinic productivity targets of 85% or higher.
CORE RESPONSIBILITIES
- Operational Leadership
- Patient & Family Care
- Platform Operations
- Authorizations & Referrals Support
- Schedule Density & Clinic Productivity
- Collections & Financial Compliance
- Issue Triage & Escalation