About this role
Accountabilities
- Video Analysis and Monitoring: Review CCTV and self-checkout (SCO) surveillance footage to identify suspicious activities, missed scans, product switching, incomplete payments, and other transaction irregularities.
- Compare video recordings with transaction details to verify potential retail losses and accurately assess customer interactions at checkout counters.
- Classify reviewed transactions according to established guidelines while meeting daily productivity and review targets.
- Quality Assurance: Conduct quality checks on transactions reviewed by other analysts, verify classifications, and identify missed incidents, reporting discrepancies, and errors.
- Provide constructive feedback to analysts, maintain quality assurance records, and contribute to improving overall review accuracy.
- AI Alert Verification: Examine alerts generated by AI-powered video analytics systems, validate potential incidents, and distinguish genuine irregularities from false positives.
- Identify recurring AI detection errors and communicate relevant findings to the appropriate teams.
- Data Management and Reporting: Maintain accurate daily productivity and quality reports, record transaction IDs and review outcomes, and update Excel spreadsheets, tracking systems, and internal dashboards.
- Escalate unusual or critical incidents to supervisors while maintaining strict confidentiality of surveillance footage and transaction information.
- Team Coordination: Work closely with team leaders and quality assurance colleagues, follow standard operating procedures (SOPs), participate in training sessions, and support continuous process improvement.
Requirements
- Minimum educational qualification of Higher Secondary (12th pass); a graduate degree in any discipline is preferred.
- Freshers and candidates with up to 2 years of experience are encouraged to apply.
- Strong observation skills and exceptional attention to detail, with the ability to identify subtle discrepancies in video footage and transaction records.
- Basic computer proficiency and working knowledge of Microsoft Excel.
- Good analytical thinking and problem-solving abilities, particularly when reviewing transactions and identifying potential irregularities.
- Strong written and verbal communication skills for documenting findings and reporting incidents.
- Ability to work independently while collaborating effectively with team members and supervisors.
- Good time management and organizational skills, with the ability to maintain accuracy while meeting daily productivity targets.
- Discipline, responsibility, consistency, and willingness to work with repetitive video-review tasks.
- Adaptability and eagerness to learn new technologies, tools, and review methodologies.
- Previous experience in CCTV monitoring, video surveillance, retail operations, transaction verification, quality assurance, data entry, or transaction auditing is an advantage but not mandatory.
- Familiarity with self-checkout systems and retail transaction processes is considered a plus.
Benefits
- Opportunity to work with advanced AI-powered retail analytics and intelligent surveillance technologies.
- Hands-on exposure to artificial intelligence, computer vision, and automated transaction monitoring systems.
- Professional training in video analysis, transaction verification, and quality assurance processes.
- Opportunity to develop practical technical, analytical, and operational skills.
- Potential career progression into roles such as:
Senior Video Analyst
- Quality Analyst
- Team Leader
- Operations Supervisor
- Full-time employment opportunity.
- Opportunity to contribute to improving retail security, loss prevention, and operational efficiency.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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