Chief Information & Technology Officer

JOB SUMMARY

Lead information technology, information security and technology strategy for DysrupIT. The role ensures that the company's systems, data and devices are secure and dependable, and sets the direction for how technology, including artificial intelligence, supports the business and its departments. It combines the responsibilities of a Chief Information Officer and a Chief Technology Officer.

JOB RESPONSIBILITIES

. Technology Strategy and Innovation

- Define the technology direction for DysrupIT and align it with business objectives.

- Identify and assess emerging technologies, and decide which ones the company adopts, how they are adopted and how the results are measured.

- Establish the roadmap for AI-assisted tools across all departments (Finance, HR, Delivery, Operations and Talent Acquisition), in line with each department's requirements.

- Work with DysrupIT's AI team to create tools that benefit the organization, based on the requirements of each department.

- Maintain the company's AI guidelines and the approval process for new tools.

- Maintain the technical standards that DysrupIT's technology work follows.

Information Security, Risk and Compliance

- Own the information security program, including the working relationship with the outside managed security monitoring provider (SOC).

- Oversee endpoint protection, DNS filtering, device management and patching on company-managed devices.

- Own the IT and security policy framework, including acceptable use, access control, data classification, encryption, incident response, disaster recovery, supplier security and the information security management system (ISMS). Keep it current and make sure staff understand it.

- Lead incident response and report incidents and open risks to executive leadership.

- Oversee security awareness training and phishing simulations.

- Ensure compliance with the Philippine Data Privacy Act (RA 10173) and client data protection requirements, including when personal data is used in AI services.

IT Operations and Platforms

- Oversee Microsoft 365 and the supporting identity, email and collaboration services.

- Oversee all business platforms used by the organization, including HR, ticketing, communications, e-signature and other applications, and any platforms added in the future. This covers selection, configuration, integration, licensing, user access and daily operation.

- Maintain the service request and process workflows between IT and the other departments.

- Oversee employee onboarding and offboarding from the IT side: accounts, access, devices and clearances.

- Oversee the inventory, provisioning and lifecycle of company devices across Windows and macOS.

- Ensure that help desk and technical support requests from staff are resolved.

Leadership, Vendors and Reporting

- Report to executive leadership on IT, security and technology initiatives, including risks, incidents and progress.

- Manage IT vendors and service providers.

- Work with department heads to understand their needs and recommend technology solutions.

JOB QUALIFICATIONS:

- Bachelor’s degree in computer science, Information Technology or a related field. A master's degree is an advantage.

- At least 10 years in IT, including at least 5 years in a senior management role such as IT Director, Head of IT, VP of IT, or Head of Information Security.

- Experience setting technology strategy and delivering it across several departments.

- Experience leading information security, including policy development, incident response and working with an outsourced SOC.

- Working knowledge of data privacy requirements, preferably the Philippine Data Privacy Act.

- Experience administering and governing Microsoft 365 and other enterprise platforms.

- Experience introducing new technology, including AI, and managing the change for the people who use it.

- Strong written and spoken communication with executives, department heads and clients.

- Sufficient technical knowledge to assess solutions and review the work of technical teams.

NICE TO HAVE:

- Experience with AI tools, including AI assistants and language models, and the governance that goes with them.

- Experience in an outsourcing, professional services or technology company.

- Security or governance certifications (for example CISSP, CISM, CISA) or ISO 27001 experience.

- Experience managing vendors and service providers.