About this role
Overview
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
As Shamal Holding continues to grow, we’re in search of a Technical Instructor to join our X Dubai attraction. In this role you will be responsible for facilitating and conducting the experience at X Dubai attractions while ensuring the safety and exceptional experience for all guests.
Responsibilities
- Daily opening and closing procedures of X Dubai Attractions.
- Supervising the progress and experience of each assigned group.
- Fitting harness and helmets correctly and supervising the use of all safety equipment.
- Conducting pre-tour safety orientation for each tour group.
- Using customer engagement skills to ensure a memorable experience for each guest.
- Assuring the safety and wellbeing of guests throughout each tour.
- Performing course rescues.
- Conducting complete inspections of all course components and gear.
- Inspecting all lines for safety.
- Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.).
- Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
- Assisting with weigh-in, waivers, and harness distribution.
- Meeting and establishing a rapport with each guest.
- Reviewing safety issues, answer questions.
- Demonstrating how to carry gear and wear safety harness.
- Continuing to build relationship with guests throughout the tour by using communication skills to listen, engage, and converse. Building excitement about the forthcoming experience.
- Attaching guests to the cable and perform essential safety check every time before anyone zips.
- Zipping to next landing point demonstrating proper zipping techniques.
- Assisting with the landing of each participant, ensuring their safety on every approach.
- Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.
- Perform all other duties assigned by supervisor or manager
Qualifications
- High school or equivalent
- RATA Level I certification or above.
- A minimum of 5 years of relevant experience.
For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/
Note:
Due to a high influx of profiles, only shortlisted candidates will be contacted.