Senior Manager, Enterprise Application Owner (Smartsheet)

Senior Manager, Strategic Partner Office

This role owns Smartsheet planning and evolution for the PPM ecosystem in alignment with business needs, the PMO operating model, team governance, data, processes, and improvements that enable effective portfolio management. This is an application operations role, not a project or program delivery role. The ideal candidate is a practical, collaborative team member with deep expertise in Smartsheet application management, reporting, automation, user experience, and systems transformation. The successful candidate connects tools with standards, insights, and support services to help project teams deliver consistent and successful outcomes. The role works in Hybrid mode in 2pm – 11pm IST shift.

The day-to-day responsibilities include but are not limited to:

Solution Architecture, Design, and Delivery

- Partner with PMO Operations, business leaders, InfoSec, legal, business operations, and technical teams to align Smartsheet with enterprise standards and business objectives.
- Govern blueprint changes, global updates, data aggregation methods, dashboards, reports, and the use of governed and reliable source data.
- Design and promote reusable templates, solution patterns, and architecture standards that support scalability, maintainability, security, usability, and consistency.
- Lead requirements gathering, process design, workflow automation, solution development, testing, deployment, documentation, and production readiness activities.
- Govern changes to business-critical solutions and establish ownership, support, development, testing, release, and version-control practices.
- Manage premium applications and establish standards for all services.
- Plan and manage and govern integrations with enterprise systems.
- Oversee the execution of Smartsheet administrative activities in collaboration with team members.

Platform Administration, Licensing, and User Access

- Administer the Smartsheet environment, enterprise settings, administrator roles, authentication controls, and account-level configuration settings.
- Manage user provisioning, transfers, deprovisioning, licensing, access levels, elevated permissions, and ownership transfers for users changing roles or leaving the organization.
- Monitor license utilization, forecast demand, support budgeting, and manage external collaborators, sharing permissions, SSO, auto-provisioning, and domain-management processes.
- Manage activities and oversee others in the execution of related tasks.

Security, Compliance, Risk, and Business Continuity

- Establish security, access, data-classification, retention, archival, backup, and deletion standards while ensuring compliance with legal, privacy, records-management, and audit requirements.
- Monitor platform activity, conduct security and risk reviews, respond to audits, and manage remediation activities, control gaps, and platform risks. Maintain inventories of critical solutions, integrations, dependencies, and owners, and develop business continuity and recovery plans for business-critical solutions.

Service Operations, Incident Management, and Vendor Support

- Monitor platform health and service availability, coordinate incident response, manage support cases through resolution, and communicate service impacts to users.
- Manage the vendor relationship, including contracts, renewals, licensing, procurement, entitlements, invoices, product evaluations, and negotiations.
- Coordinate legal, procurement, security, and architecture reviews for new products, capabilities, and services.

User Support, Training, and Adoption

- Provide user support, issue resolution, request triage, and maintenance of support procedures, knowledge resources, and platform documentation directly and with oversight of other team members.
- Develop onboarding materials, package Smartsheet Academy materials, and offer demonstrations and best-practice guidance.
- Collect user feedback, measure adoption and platform performance, define success metrics, and report on value realization, risks, support demand, and roadmap progress.

Platform Hygiene, Performance, and Troubleshooting

- Govern lifecycle management of solutions, including cleanup, consolidation, archiving, retirement, replacement, and compliance reviews.
- Monitor platform performance, workspace growth, automation activity, sharing practices, and solution complexity to maintain a healthy environment.
- Oversee the troubleshooting and coordination of resolutions of workflow failures, formula issues, permissions problems, broken references, integration failures, and synchronization issues.
- Oversee the activities of tactical administrative application staff.

Continuous Improvement and Value Realization

- Assess appropriate use cases for AI-assisted processes and functions.
- Identify opportunities to automate repetitive portfolio, reporting, intake, workflow, notification, and data-management activities.
- Serve as the organizational Smartsheet subject-matter expert, participating in vendor programs, user groups, roadmap reviews, and product previews.
- Evaluate, test, pilot, and govern adoption of new features and capabilities while incorporating lessons learned into standards and training.
- Continuously improve platform efficiency, simplify the user experience, automate administrative processes, and demonstrate ongoing business value through measurable outcomes and operational improvements.

Technical Expertise

- Smartsheet application management, administration and planning.
- Application automation strategy.
- AI-Enabled opportunities, productivity improvements, and tools
- Business intelligence, reporting, dashboard design, and data visualization from the PPM tool

Strategic Leadership

- Vision and strategy development
- Organizational influence
- Business partnership
- Innovation and continuous improvement
- Decision-making and prioritization

Platform & Product Ownership

- Product management for a PPM tool
- Application roadmap development
- User-centric design
- Stakeholder engagement
- Vendor management

Enablement & Adoption

- Change leadership
- Capability development
- Training and coaching
- Communication and influence

Measures of Success

- Increased adoption and consistent use of the portfolio framework.
- Improved completeness, accuracy, timeliness, and usability of portfolio data.
- Reduced manual reporting and administrative effort.
- Improved stakeholder satisfaction with Smartsheet and PMO Operations services.
- Improved adherence to service-level expectations.
- Reduced repeat incidents and recurring data-quality issues.
- Clear and measurable platform roadmap delivery.
- Optimized Smartsheet licensing and vendor value.
- Improved executive visibility into portfolio health, capacity, risks, investment, and outcomes.
- Successful delivery of automation and AI use cases with appropriate controls.

Requirements:

- Over 12 years of work experience overall with 9-8 years of experience on Smartsheet application.

Experience working closely with a PMO for alignment of PPM applications.

Experience with PMO roles, skills, process, and methodology.
- Excellent communication, leadership, and stakeholder management skills.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com.

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