Sr Operation Mgmt Specialist

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).

Key Responsibilities:

- Provide L2 operational support for Windows Server 2012/2016/2019/2022 in both on-prem and AWS environments.
- Manage and support AD, DNS, DHCP, GPO, WSUS , and Windows clustering.
- Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
- Perform patch management and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
- Support AWS services : EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).
- Implement and review IAM permissions using IAM Access Analyzer and least privilege model.
- Execute and remediate findings from CIS Hardening baselines and compliance scans.
- Carry out Vulnerability Management System (VMS) remediation and Cloudscape recommendations in collaboration with InfoSec teams.
- Work with Trend Micro Vision One (or similar EDR/XDR platforms) for threat detection and remediation.
- Assist in automation scripting and remediation via PowerShell , AWS CLI , and SSM Documents .
- Create and maintain technical documentation, knowledge articles, and standard operating procedures.
- Participate in audits, patch windows, and disaster recovery testing.
- Perform on-call support and participate in 24x7 shift rotations when required.

Required Qualifications:

- Diploma or Degree in Information Technology, Computer Science, or related discipline.
- 5+ years of hands-on Wintel administration and support.
- 2+ years of hands-on AWS experience supporting Windows workloads.
- Experience with IAM roles, security groups, S3 access policies , and CloudWatch alarms/logs .
- Exposure to security and hardening frameworks (e.g., CIS Benchmarks , SCAP ).
- Familiarity with tools like Trend Micro Vision One , Qualys/Tenable , AWS Config , and AWS Systems Manager .
- PowerShell scripting proficiency for routine tasks and automation.
- Knowledge of backup and recovery strategies for Windows servers in cloud.
- Understanding of ITIL practices and experience using ticketing systems.

Preferred Certifications:

- AWS Certified SysOps Administrator – Associate
- AWS Certified Solutions Architect – Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- ITIL v3/v4 Foundation

Soft Skills:

- Strong analytical and incident triage skills under pressure.
- Ability to handle and communicate with demanding customers tactfully and professionally.
- Ownership mindset with proactive problem-solving ability.
- Good written and verbal communication; capable of producing clear documentation.
- Team player with collaborative work ethic and a willingness to learn new technologies.