About this role
As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Thailand. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
Minimum Job Qualifications
Education and/or Experience:
9 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Master's Degree in Computer Science, Information Systems, or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field AND 1 year of experience in client-facing, direct customer support and service, data center, or related field experience.
Job Skills:
Same skills as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.
Data Center Operations Demonstrated ability to perform on-site IT infrastructure support within a data center environment.
Preferred Job Qualifications
Education and/or Experience:
9 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Master's Degree in Computer Science, Information Systems, or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field AND 1 year of experience in client-facing, direct customer support and service, data center, or related field experience.
People Leadership/Management Experience:
2 years of experience in a leadership role with direct reports.
IT Infrastructure/Server Trouble Shooting Experience:
4 years of experience in IT infrastructure, data center services, or server administration.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.