About this role
About the role
Healthcare looks very different in Africa, the Middle East and South-East Asia than it does on a slide deck. We are looking for a Product Manager who wants to see that for themselves.
You will own the development and lifecycle of our health service products across these regions. You will turn concepts into commercially viable solutions and build the specifications and delivery frameworks that take a product from approval to market.
You will work closely with our medical, operations, sales and digital teams. Together you will make sure our solutions are fit for purpose, scalable across very different operating environments and shaped by real client needs. You will also work with our digital products team to scope, develop and embed digital tools into service delivery. You will use data and user insight to improve performance and client experience over time.
That means spending time with colleagues in the field, understanding how services are delivered on the ground and bringing that knowledge back into product design.
The role also carries a responsibility to champion the practical use of AI. We are early in building our AI fluency, and we want you to help make it happen through your own example, through advocacy and by turning possibilities into concrete proposals.
Key responsibilities
- Assess and prioritise product ideas based on market potential, operational feasibility and fit with our strategy
- Conduct market research to understand client needs, emerging trends and the competitive landscape across our regions
- Spend regular time in our operating locations, visiting clinics, meeting medical staff and accompanying commercial teams, to see first-hand how our products perform and where they fall short
- Bring ideas forward proactively: identify gaps, generate proposals and test them against operational and commercial reality
- Act as product owner for designated digital solutions, owning business and functional requirements and acting as the main link with the digital products team
- Own product training and enablement for sales, operations and medical teams so they can represent and deliver our products with confidence
- Work with the business enablement, commercial and marketing teams to prepare product collateral, define go-to-market approaches and support the sales pipeline
- Lead business case development for new product investments and contribute to portfolio planning
Required Skills & Knowledge
- Strong analytical skills, with the ability to carry out market research, competitive analysis and performance assessment across diverse markets
- Solid understanding of product management methodologies, including Agile, Design Thinking and Lean
- Commercial acumen, with experience in pricing, value proposition development and go-to-market execution in B2B environments
- Understanding of healthcare delivery in emerging and frontier markets, and the ability to work across complex stakeholder environments
Required Work Experience
- Proven experience in product management in B2B services, professional services or software environments
- Experience applying product management methodologies across the full product lifecycle, including sunset and transition planning
- Solid product ownership experience, ideally including digital or technology-enabled service products
- A track record of generating ideas and proposals, not only executing against a brief, with evidence of having initiated something rather than just delivered it
- Evidence of active personal engagement with AI, such as applied use in previous roles, independent projects or being the person colleagues turned to on the topic
Required Qualifications
- Bachelor's degree in business administration, product management, marketing, healthcare, engineering or a related field
- 7–10 years of experience in product management, product development or a closely related field
- Fluent written and spoken English; additional languages relevant to our regions are an advantage