Internship: Management Associate — Customer Success & Digital Customer Experience Design (m/f/x)

This is the 5-6 month internship for someone who wants to understand how SaaS works at scale – and stays customer-centric while doing it. osapiens reached unicorn status in January 2026, is backed by Goldman Sachs, Blackrock, and Temasek, and manages ~2,500 customers across 20 products in 50+ countries. With multiple consecutive years of double-digit growth, the scale is real. You will work directly with the VP and Head of Customer Success on the challenges that come with rapid growth: building a solid foundation for data-driven decisions, finding processes that need redesigning, and answering strategic questions that shape how we grow in the future.

Your Responsibilities

- You spot flaws in our processes and fix them – fast and pragmatic
- You drive initiatives that touch Operations, Customer engagement, and Commercial teams – and own the outcome end-to-end
- You build data-driven recommendations: you define the KPIs, build the hypothesis, run the analysis, and deliver a clear point of view
- You design, build, and iterate digital customer interventions: trigger-based email sequences, in-app nudges, automated health checks — and measure impact rather than gut feeling.
- You take important steps in a customer-facing SaaS role: you don't shy away from talking to customers and you dig into the engine behind our engagement motions.

Your Experience

- Academic standing — Enrolled at a university and ranking among the top students in your field, with verifiable evidence (e.g. top-decile grades, a scholarship, a thesis or competition result).
- Builder mentality — You'd rather ship a rough version and iterate than wait for the perfect plan, and you're energized by owning outcomes end-to-end, not just tasks.
- Self-direction — You set your own bar for quality, catch your own mistakes before anyone else does, and don't need someone checking in to stay on track.
- AI-native — You used Claude, ChatGPT, N8N, Zapier or equivalent tools before in a professional environment, and can show a concrete example of a task you did dramatically faster or better because of it.
- Relevant experience — You've already tested yourself in a high-pressure environment — an internship or role in consulting, strategy, tech, or founding something — and can point to a specific problem you structured and solved under time pressure.
- Language proficiency — Professionally fluent in English (written and spoken); additional languages are a plus.

Benefits

- A purpose-driven mission to tackle real supply chain resilience and sustainability challenges while working alongside global industry pioneers at one of Europe's fastest-growing software companies
- Fuel for professional growth in a fast-paced environment, supported by a culture of continuous feedback and mentorship
- A talented and fun team with lots of opportunities to connect and learn in a beautiful office at the center of Munich (Sendlinger Tor)