About this role
Reporting structure
Reports To:
Fleet IT Team Lead
Direct Reportees:
None
Job Summary and Purpose
Deliver technical expertise, service and support to Nakilat owned and managed vessels to meet the needs of the company for a safe and efficient operation.
Key Accountabilities 1
Key Accountabilities:
Fleet IT Support:
- Provide e-mail and phone advice to vessels on all problems concerning onboard computer systems, hardware and software, analyzing specific problems and suggesting corrective actions.
- Provide solutions to Fleet and SHEQ divisions as per IMO and class of registry’s rules and regulations to meet charterers demand.
- Monitor fleet applications and relevant servers for seamless data transmission to and from the vessel and office.
- Provide technical support and liaise with service providers for radio communication equipment onboard.
- Provide technical support to vessels audio, video and entertainment system.
- Configure Interface among vessels IT network and engine vibrations systems as required by business requirements to obtain vessels best performance.
- Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software.
- Support the testing, configuration, purchase, supply and installation of replacement on board computer hardware and software to ensure safe and efficient vessel operation.
- Test single units of any third-party software destined for vessels to ensure successful integration into the existing on-board software prior to fleet-wide procurement.
- Ensure all vessels computers maintain current version of anti-virus software and supply upgrades of anti-virus software. Also, ensure all vessels computers are running licensed software and that there are no copyright infringements.
- Ensure the repairs are completed efficiently and cost-effectively taking into account the severity of the fault and the vessel’s voyage pattern when repairs are requiring a visit to the vessel.
- Prepare and present weekly update to the Fleet IT Team Lead regarding all relevant Fleet IT Tasks.
- Ensure network connectivity inside vessels, that includes activating network points, and patch panels. Also, wireless connectivity of all provided SSIDs.
- Assist in administering the software program that links between data files from vessels and the office-based data processing programs. Advice vessels on any data errors and suggest corrective actions
Technology Enhancement
- Perform all activities related to Asset’s management such as registration, tagging, preventive maintenance, licenses and usage.
- Obtain various recommended patches for operating systems, databases, Softwares and apply them to all the systems on timely basis to ensure optimum performance.
Safety, Health, Environment, & Quality (SHEQ):
- Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
Policies, Systems, Processes & Procedures:
- Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.
Others:
- Carry out any other duties as directed by the Fleet IT Team Lead.
Financial Authorities
Not Applicable
Qualifications, Experience and Job Skills
Qualifications:
• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• Microsoft Certified Professional (MCP) certificate is a must
• ITIL certificate is a must
• Cisco Certified Network Associate (CCNA) certificate is preferred
Experience:
• 5 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry
Job Specific Skills:
• Knowledge of Windows, MAC, Linux, Microsoft products and different antivirus software
• Knowledge of marine radio, navigation & satellite communication system, marine navigation & cargo engineering system
• Basic project management skills (follow-up, documentation, updating tasks)