About this role
Role Overview
Are you an experienced project or integration professional who enjoys bringing customers, technology and internal teams together?
We’re looking for a Customer Integration Manager to lead the successful onboarding and integration of new and existing customers. You’ll take ownership of integration projects from initial planning through to delivery, ensuring customers have a smooth experience and solutions are delivered effectively, on time and in line with business priorities.
Key Responsibilities
- Lead customer onboarding and integration projects from planning through to successful delivery.
- Act as the main point of contact for customers throughout the integration journey, building strong and trusted relationships.
- Develop clear integration plans, priorities, timelines and forecasts.
- Coordinate internal teams and third-party integration partners to keep projects moving.
- Manage project progress, risks, issues and budgets, ensuring potential challenges are identified early.Support change management and governance processes.
- Ensure customer data is integrated accurately and effectively across relevant systems.
- Troubleshoot integration issues and support incident resolution where required.
- Identify opportunities to improve integration processes and the overall customer experience .
- Provide customers with training and ongoing support on relevant systems and processes.
SKills and Experience
You’ll be an organised, customer-focused professional who is comfortable managing multiple stakeholders and projects. Ideally, you'll bring:
- Strong project management and organisational skills .
- Excellent communication and stakeholder management.
- Experience building effective customer relationships.
- Strong problem-solving skills and the ability to manage issues through to resolution.
- A good understanding of the technical elements involved in systems and data integrations .
- Experience working with cross-functional teams and third-party partners.
- A proactive approach to continuous improvement.
If you enjoy taking ownership, solving problems and making complex customer integrations feel simple, we’d love to hear from you.