About this role
We’re on a mission to back the UK’s small businesses like no one else 🚀
Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!
[ Read our Impact Report ] | [ See our Trustpilot ]
The role ⚡
📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits
You’ll be managing a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s Investors
- Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s investors
- Build trust and rapport with borrowers and guarantors to understand their financial situations and work with them to find sustainable repayment solutions
- Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries
- Support with focused campaigns and initiatives to drive performance and investor returns
- Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners
- Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle’s customers
What we’re looking for 🌱
We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.
- Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge
- Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
- Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace
- The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
- Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us? 💜
We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026 ! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.