About this role
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About the Role
We are seeking an experienced BSCS Provisioning Engineer to manage end-to-end subscriber provisioning on the Ericsson BSCS Billing System. The role covers subscriber lifecycle changes, provisioning failure resolution, and production support in a 24x7 telecom BSS environment.
The successful candidate will work closely with CRM, OCS, IN, HLR/HSS, Network, and other IT teams to keep provisioning services reliable and compliant with SLAs.
Key Responsibilities
Handle end-to-end subscriber provisioning in Ericsson BSCS, including activation, deactivation, suspension, reactivation, and service/package changes.
Monitor and troubleshoot failed, pending, and stuck provisioning requests.
Perform provisioning validation, transaction reprocessing, and error resolution.
Coordinate with CRM, OCS, IN, HLR/HSS, Network, and other IT teams for end-to-end issue resolution.
Analyse provisioning logs, interface failures, and database records to identify root causes.
Support production incidents, deployments, configuration changes, and post-deployment validation.
Prepare RCA reports and ensure SLA compliance.
Technical Skills
Hands-on experience with Ericsson BSCS provisioning.
Strong Oracle SQL/PL/SQL and Unix/Linux knowledge.
Shell scripting and operational automation.
Understanding of prepaid and postpaid telecom processes and subscriber lifecycle management.
Basic knowledge of XML, JSON, REST/SOAP APIs, and provisioning interfaces.
Desired Skills
5–6 years of experience in telecom billing or BSS production support.
Experience in incident management, troubleshooting, and 24x7 operational support.
Good analytical, communication, and coordination skills.