Service Manager

Shape the Future of Sustainable Forestry: Service Manager

Step into a high-impact role where your expertise directly supports sustainable forestry solutions across the Nordic region. In this pivotal role, you will be the trusted voice for our forestry partners, ensuring seamless SaaS operations and championing service excellence in an innovative, collaborative environment.

About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

What Makes This Role Great:

You will serve as the strategic bridge between industry-leading forestry clients and Trimble's innovative product and platform teams, directly driving operational excellence, customer trust, and the continual evolution of mission-critical cloud solutions across the Nordics.

Key Exciting Responsibilities:

• Serve as the primary, trusted point of contact for key Nordic accounts, orchestrating high-visibility service communications and customer engagement.

• Coordinate rapid, cross-functional responses to critical customer incidents by aligning specialized technical teams with agility and composure.

• Drive continual service improvements and operational standards aligned with modern ITIL 4 frameworks.

• Partner closely with regional leadership and product teams to optimize SaaS customer delivery, SLA performance, and service adoption.

• Deliver clear, actionable status communications that foster transparency and build long-term corporate partnerships.

Essential Skills & Experience:

• Established mid-level background in customer-facing service delivery, service coordination, or account support roles.

• Professional industry experience within the forest sector.

• Professional-level verbal and written communication fluency in both English and Finnish.

• Strong operational capability to prioritize complex tasks under pressure with high attention to detail.

• Practical familiarity with IT service management concepts and ITIL practices.

Bonus Points For:

• Prior working experience with ITIL 4 practices or formal ITIL certification.

• Hands-on familiarity with GIS applications or Trimble Forestry software solutions.

• Experience leveraging enterprise customer management and ticketing platforms such as Salesforce or Jira.

Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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