About this role
Your mission & challenges
- Network operations: Operate, maintain, and continuously improve the Gym network (Aruba switching and Wi-Fi, 100G backbone, firewalls) and keep it available and fast under continuous training load. React quickly to incidents and fix root causes.
- Segmentation & Zero Trust: Maintain and improve the separation between training cells and internal networks, and keep strengthening Zero Trust access controls.
- Traffic & performance: Use QoS and traffic engineering to prioritise training-data uploads to the cloud and keep latency-sensitive traffic flowing.
- Monitoring & capacity: Use and refine monitoring for the network and on-site systems, act on alerts, and plan capacity so problems and bottlenecks are found and resolved before they affect training.
- Systems administration: Support the administration of on-site Windows and Linux systems together with your colleagues, and step in on systems topics where you can.
- Automation: Improve day-to-day operations by automating repeatable network and system tasks with Ansible, Python, or PowerShell.
- On-site IT support: Be an approachable, visible contact for developers, engineers, and robot trainers, and share first-line support with your on-site colleagues.
- Devices & lifecycle: Provision and support workstations, laptops, and peripherals, handle local onboarding and offboarding, and keep device records accurate.
- Smart escalation: Judge what is yours to fix and what belongs with the HQ team, and hand it over with the right context. Coordinate with HQ on cross-site connectivity and security governance.
- Vendors: Work with network hardware vendors and service providers on equipment and maintenance.
- Documentation & process: Maintain topology diagrams, IP plans, VLAN tables, and runbooks. Follow and help refine central IT processes rather than building local workarounds.
- Growing with the Gym: Share configuration standards and operating experience as further NEURA Gym sites are set up.
What we can look forward to
- Degree in an IT-related field or completed IT apprenticeship (e.g. Fachinformatiker/in Systemintegration), with at least 3 years of professional experience in network operations
- Strong hands-on network skills: switching, routing, enterprise Wi-Fi, VLAN segmentation, and firewall configuration; Aruba/HPE experience is a plus
- Experience with high-throughput LAN environments and QoS
- Understanding of Zero Trust principles
- Experience with network monitoring and structured troubleshooting
- Scripting and automation experience (Ansible, Python, or PowerShell)
- An advantage: administration experience with Windows and Linux, and working knowledge of Microsoft 365 and Entra ID
- A structured, independent, and proactive way of working and the confidence to take ownership of the network
- A service-minded, calm, and analytical approach under operational pressure
- Fluent English, spoken and written (B2+)
- A relevant certification (e.g. ACCP, CCNA, CCNP, or Network+) is an advantage