Logistics Coordinator

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

## Job Summary



Reporting to the Customer Service Team Leader we are looking to add a Logistics Coordinator to our team. In this role, you will be responsible for delivering exceptional service to customers, field engineers, and internal stakeholders. You will play a key role in monitoring logistics operations, managing escalations and pending cases, answering day-to-day logistics queries, and ensuring a seamless customer experience across the UK and Europe.

What a Typical Day Looks Like

- Act as the primary point of contact for customers and field engineers regarding parts, logistics, and returns
- Provide excellent customer support through phone, email, and chat channels
- Monitor carrier performance and proactively manage pending shipments and logistics issues
- Resolve customer queries efficiently and manage escalations, involving management when necessary
- Monitor customer feedback and identify opportunities to improve service quality and customer satisfaction
- Participate in regular team meetings and one-to-one discussions to share feedback and contribute to team success
- Collaborate with internal departments to resolve operational issues and improve workflows.
- Identify process inefficiencies and support continuous improvement initiatives
- Assist with the implementation of new tools, systems, and processes
- Ensure quality, consistency, and a customer-focused approach in all interactions

The Experience We're Looking to Add to Our Team

- Excellent verbal and written communication skills in English is a must
- Previous experience in a customer service, logistics, supply chain, or coordination role
- Experience working in a fast-paced, multi-channel contact center or customer support environment is an advantage
- Strong interpersonal skills with the ability to build positive relationships with customers and colleagues
- Ability to quickly learn and adapt to new systems, tools, and processes
- Experience managing multiple priorities and working effectively under pressure
- Strong analytical and problem-solving abilities
- High attention to detail and accuracy

What You'll Receive for the Great Work You Provide

- Continuous training tailored to your role and skill set
- Minimum 33 days holidays inclusive of bank holidays per annum
- Holiday purchase scheme
- Pension and life assurance scheme
- Funding, Education, Study and Training scheme – employees can apply for £250/year which aids their development such as gym membership, language classes
- Hybrid working
- Great team and work environment, a truly international workplace
- Supportive and flexible culture
- Challenging assignments
- Charity of the year and volunteering opportunities in the local community
- Employee Assistance Program

Place of work : Warrington

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)

Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.

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## Job Category
Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).