Customer Services Consultant

Hours: 37.5 hours per weekContract: PermanentSalary: CompetitiveThe Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).About BravissimoPart of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day.We have 27 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice.We are on an exciting journey of growth and are loving every minute of it!Bravissimo BenefitsUp to 25 days holidayThe opportunity to buy up to 5 additional days holiday each yearAccess to free and confidential 24/7 employee support from Retail Trust50% discount on full priced items for you, your family & friends, up to a limitHealthcare Cash Plan for you and up to 4 children through MedicashEmployer pension contributions up to 6%Life AssuranceGreat training and learning resourcesLong service awards after 5 years’ serviceAccess to new and upcoming products, with the opportunity to provide feedbackAccess to discounts at many retailers, day out destinations and gyms through Retail Trust and MedicashUp to 25 days holidayAbout the role:Alongside the rest of our management team, you will be responsible for the day to day running of this busy department.Through strong leadership and great teamwork, you will manage the Customer Services team to be able to deliver the exceptional customer experience that lies at the heart of Bravissimo’s philosophy – via our various customer channels. You will play a key part in creating a great environment for the team, that engages and promotes everyone living our Bravissimo values through their actions and behaviours.You will take part in developing and delivering new ways of working that will shape the future of the Customer Services Department, in line with Bravissimo’s objectives.About You:A genuine love for helpingpeople and a passion for consistently delivering an amazing customer experience. Proven experience of successfully managing others and their workloads in customer focused eCommerce.A deep understanding of, and passion for, our brand and values.An ability to work with an open and positive mindset to do what is right for the customer and Bravissimo; working with agility / flexibility to change priorities or direction quickly when needed.An organised, self-starter - with a flexible “can do” approach. With high enthusiasm, energy and self-motivation and a desire to support those around you to achieve.An eye for detail and a sound knowledge of Microsoft applications to an intermediate level. A confident, friendly telephone manner and excellent written skills.Organised, planful and self-motivated, taking full ownership and accountability within your role. Working in an open, honest, fair, and consistent way. Role modelling yourself on the We Are Bravissimo values.Inspiring others to, and participating in, creating a collaborative working environment that feels spirited, fun and productive.Interested?If this is something that really excites you and you feel that this is the opportunity that you have been waiting for, we’d love to hear from you. To apply, please submit your CV along with a letter which should include why you would like to work for Bravissimo, what about the role excites you and what you could bring to the role if successful, along with your current salary. To send this to us, click the ‘Apply Now’ button below.Please note - applications without a letter will not be considered.We may close this vacancy earlier than the advertised closing date should we receive enough suitable applications.Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.