About this role
Who we are
Kenshō Hotels & Villas, the award-winning boutique hospitality brand born in Mykonos, is expanding its story to the island of Paros. Renowned for redefining Cycladic luxury through design, gastronomy, and heartfelt service, Kenshō is now creating a new haven of relaxation and inspiration on one of Greece’s most authentic and beautiful islands.
We are seeking passionate, talented, and dedicated professionals who share our philosophy of excellence, creativity, and genuine hospitality. This is a unique opportunity to be part of a visionary project that combines the elegance of Kenshō with the natural charm of Paros.
If you’re ready to grow your career within a dynamic team and contribute to an exceptional new chapter in luxury hospitality, we invite you to explore our open positions and join us on this exciting journey.
About the Role
Lead and oversee all housekeeping operations to ensure impeccable cleanliness, presentation, and service standards across guest rooms, public areas, and back-of-house spaces. Manage, train, and inspire a large team while maintaining strict quality controls, budget oversight, and seamless collaboration with other departments. Deliver exceptional attention to detail and uphold the refined standards expected of a luxury 5-star resort.
Main Responsibilities
Departmental Leadership & Team Management
- Recruit, train, supervise, and mentor all housekeeping personnel, including Assistant Housekeepers, Supervisors, Room Attendants, Public Area Attendants, and Laundry staff.
- Prepare efficient staff rosters and work assignments based on hotel occupancy, optimizing labor productivity while ensuring labor law compliance.
- Cultivate a supportive, motivated, and accountability-driven work environment focused on high standards and attention to detail.
Quality Assurance & Operational Excellence
- Implement and enforce strict Luxury Hotel Standards (SOPs) for room cleaning, turn-down service, deep cleaning schedules, and public area maintenance.
- Conduct rigorous daily inspections of guest rooms, VIP suites, corridors, and public spaces to guarantee flawless cleanliness and presentation.
- Coordinate closely with the Front Office team to manage room status, guest check-ins, VIP arrivals, and special room setups.
Maintenance & Engineering Coordination
- Partner with the Engineering/Maintenance Department to promptly report, track, and resolve room defects, repairs, and preventative maintenance schedules.
- Oversee the care and preservation of hotel furniture, fixtures, carpets, drapery, and high-end surfaces (e.g., marble, hardwood, fine metals).
Financial & Inventory
- Manage the housekeeping department’s annual budget, controlling operating expenses, payroll, and linen replacement costs.
- Oversee inventory management for guest amenities, cleaning chemicals, linens, uniforms, and guestroom supplies.
- Manage relationships with external vendors, dry-cleaning services, and laundry equipment suppliers to optimize quality and costs.
Health, Safety & Hygiene Compliance
- Ensure strict compliance with chemical safety protocols (COSHH), occupational health and safety standards, and environmental hygiene regulations.
- Promote eco-friendly, sustainable housekeeping practices and responsible waste management across operations.
Requirements
- Degree or Diploma in Hospitality Management, Business Administration, or equivalent operational background.
- Minimum 3–5 years of proven leadership experience as a Housekeeping Manager in a 5-star luxury hotel or high-end resort.
- Fluent in English and Greek (spoken and written). Additional languages are a plus.
- Proficiency in hotel Property Management Systems (PMS) such as Opera, or Protel
- In-depth knowledge of professional cleaning techniques, textile care, chemical safety, and specialized surface maintenance.
- Exceptional organizational, time management, and multi-tasking abilities.
- Strong leadership, communication, and interpersonal skills.
- Uncompromising eye for detail, high aesthetic sense, and calm leadership under pressure.
Benefits
- Competitive salary in line with market standards and professional experience
- Company-provided accommodation and daily meals to support employee wellbeing
- Fully equipped workstation and necessary tools for optimal performance