Finance Support Officer

Department: Fees and Income

Location: Leeds (On-site)

Working Pattern: Full-Time, 40hrs per week

Salary Range: £27,500-£30,000pa

Our Vision: Changing lives through education.

Please note: This role is not eligible for sponsorship

About the Role:

- The Finance Support Officer's role is to support students with their Student Finance applications during the admissions and enrolment processes. You will ensure students have regular access to support and responce to enquiries within the agreed SLAs.

What The Role Involves:

- Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
- Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries.
- Respond to student’s queries via email and SysAid ticketing system.
- To offer advice to students, colleagues, and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.

Essential Skills and Experience:

- A dynamic, enthusiastic, motivated, and disciplined individual with good communication, listening and organizational skills and an aptitude for excellent customer service.
- A high degree of computer literacy (particularly Microsoft Office)
- Effective time management and planning.
- Strong communication skills both verbal and written.
- Ability to think outside the box.

Desirable Skills and Experience:

- Prior experience in Student Finance roles.

What we offer:

- Time off that fits your lifestyle - 33 days' annual leave (including bank holidays), 1-day extra day of leave per year of service (up to 5 days), and Buy/Sell additional holidays (up to 5 days)
- Opportunities for growth - Tuition reimbursement for career development courses, wide variety of training courses and support with FHEA application
- Pension Scheme and Flexible Benefits (via salary sacrifice) - Cycle to Work, Workplace Nursery, Tech, Health, Dental and Life Assurance schemes, Women's Health scheme (via Hertlity) and much more
- Discounts, Perks and Employee Assistance: Perks@Work discounts platform, Employee Assistance Programme (EAP), discounted gym membership, eyecare vouchers and much more
- Reward for your impact - annual salary increase reviews, annual discretionary bonus, £500 award employee referral scheme

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.