Customer Service Representative (4248)

Power a Sustainable Future with Us

At Sunlight Batteries USA, we are driven by a shared purpose: to deliver innovative energy solutions that improve lives and protect the environment. Our team is passionate about advancing battery technology and energy storage systems that power industries and communities around the world.

Your Impact

As a Customer Service Representative, you will play a critical role in delivering an exceptional customer experience by serving as the primary point of contact for customer inquiries, orders, and product support. Your ability to provide timely solutions, accurate information, and seamless coordination across teams will directly contribute to customer satisfaction, operational efficiency, and long-term business success.

What You'll Do

Customer Support

- Serve as the primary contact for customers via phone, email, and other communication channels.

- Respond to customer inquiries promptly and professionally, ensuring a positive customer experience.

- Provide information regarding products, pricing, availability, lead times, and order status.

- Assist customers with product-related questions and basic technical support.

Order Management

- Process customer orders accurately and efficiently within ERP and other business systems.

- Monitor order progress and coordinate with internal teams to ensure timely fulfillment.

- Track shipments and proactively communicate status updates, delays, or changes to customers.

- Maintain order accuracy through effective review and verification processes.

Issue Resolution

- Investigate and resolve customer concerns, complaints, and service issues in a timely manner.

- Coordinate with technical, manufacturing, logistics, and quality teams to address customer needs.

- Escalate complex issues as appropriate and follow through to ensure satisfactory resolution.

- Support warranty claims and product return processes when applicable.

Documentation & Reporting

- Maintain accurate records of customer interactions, orders, inquiries, and resolutions.

- Ensure customer information and transaction details are properly documented in company systems.

- Assist in preparing reports related to customer service performance, trends, and feedback.

- Identify recurring issues and communicate recommendations for process improvements.

Cross-Functional Collaboration

- Partner closely with Sales, Operations, Supply Chain, Logistics, and Technical Support teams.

- Facilitate effective communication between customers and internal stakeholders.

- Support continuous improvement initiatives focused on enhancing the customer experience.

- Contribute to a customer-centric culture across the organization.

Qualifications

What You'll Bring

- High school diploma or equivalent required; Associate degree preferred.

- Minimum 2-5 years of customer service experience, preferably within a manufacturing, industrial, or technical environment.

- Ability to communicate effectively both verbally and in writing.

- Experience utilizing Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other business systems required; experience with SAP and Microsoft Dynamics is strongly preferred.

- Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Strong organizational, problem-solving, and time management skills.

- Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.

Preferred Qualifications

- Experience supporting customers in battery, power systems, electronics, industrial equipment, or related industries.

- Familiarity with order processing, shipping coordination, and warranty support.

- Basic technical aptitude with the ability to learn and communicate product specifications and applications.

Work Environment

- Primarily office-based environment with frequent interaction via phone, email, and computer systems.

- May require occasional coordination with manufacturing, warehouse, or technical operations personnel.

- Standard business hours with flexibility to support customer and business needs as required.

Work Authorization

This position is not eligible for employment sponsorship now or in the future. Applicants must be authorized to work in the United States without current or future visa sponsorship.

Communication Requirements

This position requires the ability to communicate effectively in English, both verbally and in writing, with employees, customers, suppliers, and business partners.

Bilingual (English/Spanish) a plus.