A&H Operating Lead EMEA

The role holder will be the A&H Operating Lead for A&H EMEA. They will be responsible for all underwriting operations across A&H EMEA LOBs (Travel, DM/Affinity, Corporate), acting in close collaboration with the Head of A&H EMEA and ensuring the business runs with discipline, pace, and strategic coherence. The A&H Operating Lead will coordinate across functions, drive the business rhythm, and translate leadership intent into operational delivery.

Process & Operating

- Ensure adherence to Underwriting Guidance, Processes and Best Practices including usage of Cadence / raters and other underwriting tools, and drive consistency across all LOBs (Travel, DM/Affinity, Basic Book).
- Ensure price monitoring is in place in alignment with actuaries and Line Leaders requirements.
- Champion the adoption of AI and automation tools, identifying opportunities to streamline underwriting workflows, reduce manual effort, and improve data quality across all LOBs.
- Partner with IT, Data & Analytics, and Line Leaders to define business requirements for AI-enabled underwriting tools (e.g., automated risk assessment, pricing models, document ingestion), and participate in UAT and change management activities.
- Steer the peer review process: selecting accounts early in each quarter, assigning and controlling deadlines; monitoring and addressing follow-up measures; controlling and reporting peer review results/trends and holding of necessary trainings.
- Own the A&H EMEA business rhythm — including the annual operating calendar, quarterly business reviews, and monthly performance reporting cadences — ensuring all operational cycles run on time and to a consistent standard.
- Synthesise business performance data from across Underwriting, Claims, Actuarial, and Finance into concise executive briefings and dashboards for the Head of A&H EMEA and senior stakeholders.

Governance & Quality

- Monitor underwriting breaches (reporting, justification, and remediation actions).
- Embed AI governance principles into underwriting processes, ensuring that AI-assisted decisions are transparent, auditable, and compliant with Chubb's underwriting authority framework and regulatory requirements.
- Lead and coordinate the preparation, agenda-setting, and follow-up of leadership team meetings, governance forums, and town halls on behalf of the Head of A&H EMEA, ensuring decisions are captured, communicated, and tracked to completion.

Training & Competency

- Organise, develop, and deliver relevant underwriting trainings to ensure that underwriters have the knowledge they need to perform their role in line with existing best practices; incorporate UW experience and requirements by adapting the process organisation to increase practical relevance.
- Oversee local authorities, in conjunction with regional line leaders, coordinating the development of technical and commercial skills across the underwriting staff.
- Develop and deliver training programmes to upskill underwriters in the effective and responsible use of AI tools, fostering a culture of data-driven decision-making alongside sound underwriting judgement.

Collaboration

- Act as the central coordination point across A&H EMEA functions (Underwriting, Claims, Actuarial, Distribution, Finance), brokering alignment across teams and ensuring cross-functional initiatives are delivered coherently.
- Lead programme management of strategic and cross-functional projects on behalf of the Head of A&H EMEA, maintaining visibility of workstreams, dependencies, risks, and milestones.
- Manage internal and external communications on behalf of A&H EMEA leadership, including the preparation of presentations, briefing notes, and talking points for senior forums and external engagements.

Required Skills and Experience

- At least 10 years of experience in the insurance sector.
- Solid underwriting background in P&C or A&H lines of business.
- Demonstrated experience in underwriting operations or operational leadership capacity.
- Proven project and programme management capabilities, with the ability to manage multiple concurrent workstreams.
- Familiarity with AI/ML applications in underwriting (e.g., risk scoring, NLP-based document review, predictive analytics).
- Degree in a relevant technical discipline.
- Exceptional communication and stakeholder management skills; able to navigate a complex matrix across product lines, functions, and geographies.
- Demonstrated ability to influence and engage senior management with confidence and credibility.
- Structured, outcome-focused approach with the ability to manage competing priorities without losing sight of the detail.
- Diplomatically assertive; comfortable challenging constructively and holding peers and senior stakeholders to account.

Our core values —Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.