Restaurant Reservations Agent - Domes Aulus Elounda

A place to begin. A place to belong.

Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.

We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.

Join us as our Restaurant Reservation Agent at Domes Aulus Elounda Resort, Curio Collection by Hilton . Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.

About the role

As a Restaurant Reservation Agent at Domes Aulus Elounda , you will be the first point of contact for guests who want to dine with us. You will manage bookings across all our restaurants and bars, help guests choose the right dining experience and share every detail with the outlet teams, so that each meal starts with a warm welcome and runs smoothly.

What you will do

Reservations

- Handle restaurant and bar reservations by phone, email, messaging and in person, as well as changes and cancellations.

- Manage table availability, waiting lists and capacity in the reservation system, following the guidelines of the outlet managers.

- Record every booking accurately, including allergies, dietary needs, special occasions and guest preferences.

- Confirm reservations with guests and follow up on no shows and late arrivals.

Guest service

- Welcome every guest warmly and professionally, whether on the phone, by email or in person.

- Share information on our restaurants, bars, menus, opening hours, dress codes and special events.

- Handle guest requests and concerns promptly, escalating them when needed.

Promotions and upselling

- Promote our dining experiences, themed nights, private dining and special events.

- Suggest the right outlet and experience for each guest and upsell where appropriate.

Communication and coordination

- Share daily reservation lists, VIPs, allergies and special requests with the restaurant teams and kitchen.

- Work closely with front office, guest relations and F&B so guests enjoy a seamless experience.

- Keep up to date with menus, events and outlet availability to give guests accurate information.

Administration

- Keep guest profiles and reservation records up to date.

- Prepare daily reports on covers, bookings and no shows for the F&B management team.

Requirements

What you will bring

Essential

- Excellent spoken and written English.

- Excellent communication and interpersonal skills, on the phone, in writing and in person.

- Strong organization skills, an eye for detail and the ability to multitask.

- The ability to work in a fast-paced environment and stay professional under pressure.

- Good computer skills and confidence working with booking systems.

- A warm, guest focused attitude and a genuine interest in food and beverages.

- Flexibility to work shifts, including evenings, weekends and public holidays during the operational season.

Desirable

- Previous experience in restaurant reservations, front office or guest services, ideally in luxury hospitality.

- Experience with a restaurant reservation system or Opera.

- A second language.

- A degree or diploma in hospitality.

Benefits

What we offer

- Competitive salary and benefits (shared before your first interview)

- Continuous training and development opportunities

- Career mobility across our brands and destinations

- A friendly and supportive work environment

Pay Transparency

All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.

Equal Opportunity and Equal Pay

Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.

All applications will be handled in strict confidentiality.

Your career, your journey. We are with you every step of the way.