About this role
This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, Korean or Spanish, will be considered.
Required Education/Experience
- High School Diploma/GED
Relevant Work Experience
- Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required
- Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
- Able to provide outstanding service in every customer encounter and be an effective communicator. Required
- Proficient bilingual in Polish, Russian, Cantonese, Mandarin, Korean and/or Spanish. Required
- Bilingual candidates must pass a language performance test. Required
Licenses and Certifications
- Other: n/a
Physical Demands
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Possess manual dexterity and the ability to use hands for the duration of the workday
- Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- All applicants must pass all required placement exams.
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.