Onsite Engineer

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As an Onsite Engineer, you’ll help Vinted employees do their best work by keeping their devices and office technology reliable. You’ll provide hands-on, second-level IT support and take care of equipment from preparation and handover through repair, reuse and retirement.

You’ll join IT Hardware, Offices, working closely with IT Support, IT Workplace engineers, Workplace and suppliers. You’ll own recurring routines and resolve non-standard issues with minimal guidance, while using AI and automation to make everyday support faster, clearer and more consistent.

This is a hands-on office role, combining troubleshooting and administration with equipment installation, handling and shipping. Occasional travel to other offices and support outside standard hours may be needed for events, planned changes or incidents.

In this position, you’ll

- Resolve hardware, software and office technology issues that need hands-on support or further investigation, keeping employees informed and escalating complex cases with clear diagnostics.

- Prepare, enrol and configure employee devices, support onboarding and offboarding, and coordinate equipment handovers, replacements and returns.

- Maintain and troubleshoot meeting-room AV, printers, signage and workstation setups, and support office moves, installations and events.

- Keep asset records and physical stock accurate, investigate discrepancies, and handle repairs, secure wiping, reuse and disposal through established processes.

- Coordinate approved hardware orders, deliveries, warranty cases and repairs with suppliers and internal teams, following up on delays and other issues.

- Own small technical improvements from identifying and scoping the problem through implementation, testing and documentation, involving senior engineers when needed.

- Use approved AI tools in daily work to investigate technical issues, summarise ticket histories, check asset data and draft clear communication, verifying outputs before acting on them.

- Improve repetitive tasks with AI-assisted scripts, workflow rules or existing automation tools. Test changes, seek review where needed and check whether they reduce effort, errors or turnaround time.

- Create useful technical instructions and employee guidance, turn recurring fixes into reusable knowledge, and share effective AI prompts and workflows with colleagues.

About you

- Have practical experience supporting employee devices and office technology, including hands-on hardware and software troubleshooting.

- Can investigate issues across macOS, Windows, applications, peripherals and connectivity, using logs and diagnostics to find causes and confirm that fixes work.

- Have hands-on experience enrolling, configuring and troubleshooting devices through at least one MDM platform, such as Jamf Pro or Microsoft Intune. Are familiar with meeting-room AV and basic network troubleshooting.

- Can manage tickets, priorities and recurring routines independently, keep accurate asset records and follow secure device-handling and employee-data practices.

- Use AI tools to support your work, provide relevant context and critically assess the results. You can explain how you check accuracy and recognise when an output is unreliable.

- Can write or adapt simple scripts or workflow rules, including with AI assistance, test their behaviour and recognise when technical review is needed.

- Communicate clearly in written and spoken English, explain technical issues to different audiences and work calmly with employees, suppliers and other teams.

- Experience with Jira Service Management, Jira Assets, hardware lifecycle processes or operational automation would be an advantage.

- Familiarity with Git/GitHub for versioning scripts and configuration changes, reviewing changes through pull requests, and using GitHub Actions for simple automation workflows would be an advantage.

- Basic knowledge of REST APIs, including authentication, requests and JSON responses, and how to use them to connect IT tools or automate routine tasks, would be an advantage.

Work perks

- The opportunity to benefit from our share options programme

- 25 working days of holiday

- Access to all the tools & tech needed for work

- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

- Private health insurance

- Pension plan with flexible contribution options and a matching contribution from Vinted

- Confidential Employee Assistance Program (EAP) for you and your family

- Frequent team-building events

- A personal monthly budget for shopping on Vinted

- A dog-friendly office

- In Vilnius office: Gym & in-house meals at friendly prices

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!
The gross monthly salary range for this position is: €2.950 — €3.983 EUR