B2B Customer Care Professional (German & English Speaker)

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

This role is suited to individuals who thrive in a fast-paced, demanding environment, enjoy working across multiple digital tools and systems, and are passionate about problem-solving and delivering positive outcomes for customers.

As part of our German-speaking Commercial Servicing team, you will support Programme Administrators and Commercial Customers across multiple communication channels, including telephone, email and live chat, delivering a consistent and exceptional customer experience.

Minimum Qualification:

- Highly proficient in German, with excellent verbal and written communication skills, particularly in a business context.
- Strong English communication skills, both written and verbal.
- Demonstrate personal excellence by remaining positive and professional in challenging situations.
- Display a passion for delivering outstanding service in every customer interaction.
- Ability and resilience to work in a fast-paced and dynamic environment while multitasking across multiple systems and digital tools.
- Excellent written communication skills, with the ability to provide clear, concise and professional customer support through live chat and email.
- Strong interpersonal, communication and relationship-building skills.
- Assertiveness and confidence in handling difficult customer conversations.
- Excellent negotiation, influencing and problem-solving skills.
- Critical, analytical and forward-thinking mindset, with strong attention to detail.
- Ability to work independently and collaboratively within a team.
- Flexibility to adapt to new technologies, servicing processes and communication channels.

Preferred Qualification:

- Previous experience in Commercial Customer or Programme Administrator servicing.
- Knowledge of Corporate Card and Business Travel Account (BTA) products.
- Familiarity with key servicing systems, including CLIC, @WORK, GLOBESTAR and CAS.
- Previous experience in live chat or digital customer servicing.
- Understanding of relevant compliance requirements and customer data protection standards.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.