Technology Operations Coordinator (PT Temporary 6 months)

The Technology Operations Coordinator is a temporary, part-time role in Technology Services, reporting to the Director of Technology Services. The assignment is six months at 20 hours per week, starting as soon as possible.

The coordinator supports the day-to-day operations of the Technology Services team by managing vendor bills and invoices, keeping the helpdesk queue moving, and coordinating IT staffing, meetings, and project tasks. This work keeps the team organized and responsive so that staff across the Museum get timely technology support. The role uses Claude to do much of this work.

Primary Responsibilities
### Vendor bills

- Receive and log vendor bills and notices
- Submit invoices in Concur and confirm when payments have arrived
- Follow up on past-due and disputed bills
- Track contract renewals and line up quotes and purchases for approval
- Keep vendor contacts, bills and information up to date

Helpdesk

- Review open helpdesk tickets daily for stale, unassigned or unanswered items, and nudge owners or escalate stuck tickets
- Triage new tickets by category, priority and owner
- Identify weekly items to inquire about with the team
- Report ticket trends monthly: volume, repeats and aging
- Propose knowledge base articles or project asks for repeat issues
- Track walk-in requests to IT as tickets

Operations coordination

- Schedule IT support staff for events and coverage each week
- Attend weekly operations meetings: track updates and bring up issues
- Keep project tasks current in the team's task tracker: owners, due dates and blockers
- Read event work orders and tell IT what is needed
Helpdesk Reporting 
- Report ticket trends monthly: volume, repeats, and aging. 
- Propose knowledge base articles or project asks for repeat issues
- Other duties as assigned within the scope of the three-month assignment. 
Requirements
- Experience with Concur is critical. This includes submitting invoices and expense reports
- Experience in operations, project coordination or office administration, ideally in IT or a similar service team
- Experience with a ticketing tool and a task tracker such as Asana
Knowledge Skills, and Abilities
- Familiar with using Claude. The role will use Claude to do much of this work
- Comfortable following up with people until the work is done
- Attention to detail in regards to finance: invoices, approvals, budgets
Compensation & Benefits
- Pay rate of $32.38 per hour
- Commuter benefits - parking and mass transit
- Admission to world-renowned museums across the city and nationally

If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.

About the Whitney
The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today. Its signature exhibition, the Biennial, is the country's leading survey of the most recent developments in American art.

EEO Statement
The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, pregnancy, partnership status, caregiver status, veteran status, gender (including gender identity), sexual orientation, genetic information, predisposition, or carrier status, arrest or conviction record to the extent required by applicable law, credit history, domestic violence, sexual violence, or stalking victim status, or any other factor prohibited by law.  The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels.