Assistant General Manager

Assistant General Manager
Welcome Break, Ramada and Days Inn Stansted , Bishop's Stortford , CM23 5QZ

Full‑time role | Rewarding salary package up to £29000 with annual scheme | £10 meal allowance every shift

Ready to take the next step in hotel leadership? As an Assistant General Manager at our Welcome Break [Days Inn/Ramada] hotel, you’ll support the Hotel Manager to deliver brilliant standards, a warm welcome and a smooth guest experience, helping the hotel run like clockwork, even when it’s busy.

You’ll be the Hotel Manager’s right hand, supporting day‑to‑day operations across reception, housekeeping and maintenance . You’ll lead from the front on shift, help plan rotas and routines, keep an eye on costs and stock, and make sure rooms and public areas are always guest‑ready. You’ll also step up as duty manager when needed, handle guest feedback and escalations calmly, and help keep the hotel safe, compliant and audit‑ready.

This role could be a great fit if you:

- Have experience as a Supervisor, Team Leader or Assistant Manager in a hotel or hospitality setting (or a similarly fast‑paced, customer‑facing operation)

- Take pride in great standards, clean, comfortable rooms and welcoming public areas

- Enjoy leading from the front, coaching teams on shift and keeping service running smoothly

- Are confident juggling priorities, staying organised, and supporting multiple teams in a busy environment

- Understand the importance of compliance, safety and guest satisfaction, and know how to keep standards consistent

- Are ambitious and ready to grow into a full Hotel Manager role with the right support

What you’ll get as an Assistant General Manager at Welcome Break:

- £10 meal allowance every shift, saving you over £2500 a year on food!

- Flexible working patterns that suit your lifestyle with immediate start

- Quarterly or annual bonus schemes for running it like you own it

- 50% off onsite brands (including big brands like KFC, Burger King, Starbucks & Taco Bell) this will extend to your family and friends when you visit with them!

- Paid breaks allowing you to recharge your batteries

- MyWB discounts & reward portal, savings, cycle to work, cashback on thousands of retailers like Tesco, JD Sports and TUI!

- My Wellbeing Centre & Employee Assistance Programme to support you

- Inclusion Networks, making sure everybody’s included and recognised

- Annual incentive schemes to reward great performance

- Long Service awards celebrating key milestones in your career

- Clear (and award-winning!) e-learning and structured development plans for managers looking for senior management roles or specialised Head Office roles out in the field

- Apprenticeship programmes where you can learn and earn at the same time

- Holiday allowance that grows as your career grows with us

- Workplace pension scheme with employer contributions to help you save for the future

- Free onsite parking across all Welcome Break locations

- Uniform provided – of course!

Due to responsibilities within the Assistant Manager role, applicants will need to be 18 years of age or over.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.