Rehoming and Relocation Supervisor

The Rehoming and Relocation Supervisor oversees the team of Rehoming and Relocation Specialists to coordinate the placement of animals through the intake of animals via transport partners/owner surrenders, the outcome of animals via virtual adoptions, support of self-rehoming counseling, overseeing AHS site replenishment and assisting in relocation efforts between outside animal welfare organizations.

Duties & Responsibilities

- General Team Supervision

Provide oversight, support and feedback to the Rehoming & Relocation team members

- Ensure quality customer service to patrons and vendors and maintain a professional image of the organization

- Maintain open communication among staff, managers and volunteers to accomplish organizational goals

- Ensure the timely response of emails in the AHS Rehoming, Transport and Adoption email boxes

- Provide feedback to Rehoming & Relocation Manager for employee annual evaluations in accordance with AHS policies

- Oversee the coordinating and scheduling of replenishment transfers between AHS facilities, working supportively and efficiently with replenishment coordinator and shelter teams

- Supports a culture of teamwork, positivity, compassion, and performance excellence

- Support the recruiting, training and onboarding of new Rehoming and Relocation Specialists

- Transport Partner Collaboration

Collaborates with animal welfare partners to move animals in and out of the organization

- Planning the safe transportation of animals to, from, and within the organization.

- Communicates with partners regularly regarding partner agreements, admissions standards, and upcoming calendar dates

- Maintains harmonious relationships with county animal shelters, rescue groups, humane societies, and out of state agencies to create lifesaving opportunities for companion pets.

- Assesses animal suitability for transport based on predetermined health, temperament, safety, AHS placement standards and availability of resources

- Works closely with shelter management, volunteers, and other departments to coordinate transportation plans, organize transportation resources, and help manage an overall healthy animal population at AHS.

- Ensure transported animals arrive/depart with all required documentation per AHS and Department of Agriculture guidelines

- Ensures compliance with all organizational, state, and federal safety policies and procedures in addition to SDS rules

- Drives company vehicles to safely transport animals, including occasional,  all-expense paid, all-day or overnight travel

- Upholds industry best practices pertaining to the safe and humane transportation of animals including animal stress reduction, safe animal handling, and preventative measures for disease control

- Supports the shelter in assessing, vaccinating, and medicating incoming animals

- Ensure transported animals arrive/depart with all required documentation per AHS and Department of Agriculture guidelines

- Reports damaged or missing equipment and maintenance needs of transport vehicles promptly

- Ensures transport vehicles stocked with the appropriate supplies and cleaned after use

- Owner Surrender/Rehoming/Virtual Adoptions

Oversee the applications, scheduling and completion of virtual adoptions to ensure they are progressing in a timely manner

- Monitor and support Rehoming and Relocation Specialists handling of rehoming requests - providing guidance and recommendations as each case/request needs.

- Responsible for the overall management of owner surrender schedule to ensure proper balance with other intakes and shelter capacity

- Maintain relevant alternative rehoming resources for rehoming counseling

- Perform any other duties as assigned

Qualifications

- High school diploma or GED equivalent

- Minimum of one-two years' experience in a supervisory capacity or related position preferred

- Computer literate in a Windows environment required

- Ability to utilize effective problem solving and decision-making skills

- Excellent interpersonal skills and the ability to work in a team environment

- Ability to communicate effectively, both verbally and in writing

- Desire to work with animals and people

- Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels, etc.

- Physical efforts may require kneeling & bending, ability to lift, push, or pull up to 50 lbs, and ability to stand 10+ hours per day with reasonable accommodations