Veterinary Customer Service Representative

Company Description

Join Our Team at The Paw Patch Veterinary Hospital!

Where exceptional veterinary care, meaningful relationships, and a passion for pets come together!

Established in 1984, The Paw Patch Veterinary Hospital has been a trusted part of the community for more than 40 years! We have built our reputation on providing compassionate, high-quality veterinary medicine while developing lasting relationships with the pets and families who trust us with their care. We are a busy, well-established small-animal practice that takes pride in delivering exceptional medicine with a personal touch.

Our hospital is led by an experienced, dedicated Practice Manager and a compassionate, relationship-focused Medical Director who share a commitment to building a positive, supportive, and successful workplace. Together, they promote a culture centered on teamwork, open communication, accountability, professional development, and a shared dedication to providing the very best care for our patients and clients.

Our talented team includes two full-time veterinarians, Registered Veterinary Technicians, veterinary assistants, and client service professionals. We recognize that outstanding veterinary care begins with an exceptional team, and we strive to create an environment where every individual feels respected, supported, and encouraged to reach their full potential.

At The Paw Patch, we work hard, support one another, celebrate our accomplishments, and understand the importance of maintaining a positive attitude and a sense of humor in a fast-paced environment. We value individuals who take pride in their work, embrace opportunities to learn, and contribute to a team that genuinely cares about one another and the families we serve.

Job Description

We're Looking for Our Next Amazing Team Member!

We are seeking an enthusiastic, compassionate, and dependable Client Service Representative who is passionate about delivering exceptional customer service and creating a welcoming experience for every client and patient who walks through our doors.

Our ideal candidate is a friendly, confident communicator who enjoys building relationships, thrives in a busy environment, and understands the importance of balancing efficiency with compassion. This individual will serve as an essential connection between our clients and medical team, helping ensure that each visit is organized, positive, and centered around the needs of our patients.

Previous veterinary experience is preferred, along with a strong willingness to learn, adapt, and contribute to a collaborative team environment. Experience with veterinary practice management software, particularly DaySmart, is a plus!

Job Duties Include, But Are Not Limited To:

Maintain a clean, organized, and welcoming reception area while providing a warm, professional first impression to clients and patients. Greet and assist clients, answer incoming phone calls, respond to emails and electronic communications, and address client questions and concerns with patience, empathy, and professionalism.

Schedule appointments thoughtfully to support efficient hospital operations and a positive client experience. Manage patient check-ins and checkouts, accurately process payments, maintain client and patient information, and communicate effectively with the veterinary team to ensure smooth daily workflow.

Our Client Service Representatives play an important role in helping clients navigate a variety of situations, from exciting new puppy and kitten visits to difficult medical decisions and end-of-life care. The ability to remain calm, compassionate, discreet, and professional during emotionally challenging interactions is essential.

This position requires the ability to work in an active veterinary environment where exposure to unpleasant odors, loud noises, animal waste, potentially contagious diseases, and occasional bites or scratches may occur.

Whether your goal is to become an expert in your current role or develop the skills needed to advance your veterinary career, The Paw Patch encourages continued learning and professional growth. We provide opportunities for hands-on training, interactive learning, and continuing education to help our team members build confidence, expand their knowledge, and succeed.

Qualifications

We're Looking For:

- Veterinary Experience: A minimum of one year of veterinary reception or client service experience is preferred.
- Exceptional Communication Skills: A friendly, compassionate, and professional individual who communicates clearly and confidently with clients and coworkers.
- Dependability and Accountability: Someone who understands the importance of consistent attendance, punctuality, following through on responsibilities, and being a reliable member of the team.
- Strong Organizational Skills: The ability to prioritize responsibilities, multitask effectively, and maintain attention to detail in a busy, fast-paced hospital.
- Team-Oriented Mindset: A collaborative individual who willingly supports coworkers, adapts to changing priorities, and contributes to a positive workplace culture.
- Problem-Solving Abilities: A proactive, resourceful individual who can think critically, handle challenging situations calmly, and work toward practical solutions.
- Computer Proficiency: Comfort navigating computer systems, maintaining accurate records, and learning new technology.
- Commitment to Growth: A motivated self-starter who welcomes feedback, takes initiative, and is eager to continue developing their knowledge and skills.

If you're passionate about pets, love helping people, and want to be part of a team that takes pride in making a difference every day, we'd love to meet you!

Come grow with us at The Paw Patch Veterinary Hospital, where compassionate care starts with an exceptional team.

Additional Information

We offer our staff:

- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit  https://allianceanimal.com/additionaljobdescriptiondetails/ .

Sound like a place you’d love to work?  Apply today to join our team and be part of a practice that prides itself on delivering high-quality care and building strong client relationships! .

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