About this role
Join NOV’s Corporate IT Client Support team, providing mainly second-level support for internal employees. The international Service Desk handles initial requests and escalates issues that require physical intervention, more detailed troubleshooting or business-specific support.
Based primarily in Schiedam, you will also support the Etten-Leur site and work with colleagues across Europe. You will be a visible local IT contact, taking ownership of requests while drawing on an experienced distributed team when needed. Occasional domestic travel to Coevorden or international travel to other NOV locations may be required throughout the year.
Required:
- Hands-on experience in IT support, including hardware, software and peripheral troubleshooting.
- Ability to independently diagnose and resolve technical issues.
- Strong customer service and communication skills, including managing demanding stakeholders.
- Proactive, self-organized approach to work and problem-solving.
- Professional proficiency in English.
- Willingness to travel between NOV locations as required.
Preferred:
- Dutch language proficiency.
- MBO 4 qualification or equivalent relevant education.
- Experience with IT service management tools, such as Jira Service Desk, and technical documentation.