About this role
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. In 2021, Yara reported revenues of USD 14.4 billion.
Headquartered in Oslo , Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.
Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.
Responsibilities
- Build and maintain relations with internal and external customers
- Together with the team develop and implement solutions to increase customer satisfaction
- Focus on the customer: communicate solutions and follow up on daily tasks
- Coordinate between stakeholders i.e. commercial, operational planning, site operations, third-party terminals and similar upon necessity
- Deliver all orders to colleagues in Transport Management
- Manage billing documents, return and diversion cases
- Work closely together with colleagues within the team, unit and Yara to continuously improve supply chain related processes
- Take independent responsibility for daily tasks
- Be a role model of Yara’s culture where health, environment, safety and quality are a top priority
The right candidate puts the customer first and is passionate about delivering value. A supportive and collaborative team player that assumes responsibility and ensures diligent execution of all tasks.
Profile
- Good English language skills (Level B2 or higher)
- Excellent verbal and written communication skills and a trusted team player
- Proactive and self-driven with a solution oriented mindset
- Preferably experienced in Customer Service or Supply Chain
- Eligible to work in Lithuania (the position is based in Vilnius)
We Offer
- Personal and professional development
- Career opportunities, including subject matter experts, leading or global virtual roles
- Social wellbeing-oriented package
- Hybrid working model with home office allowance (10 days per month working from the office)
- Modern and eco-friendly office environment
- Scandinavian culture supporting continuous improvement mindset
- People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
- Much more benefits are waiting for you from the day one
Offered Salary
We offer salary from 1920 Eur to 2507 Eur/month gross (before taxes, language premium is not applicable for this role). Final offer depends on candidate's competences.
Contact details
My name is Ineta and I am looking for a Customer Service Specialist to join my team! If you have any questions about the role itself, team or main challenges here, you can reach me via email: [email protected]
Please send you CV by clicking the button “Apply now”. No CVs sent via email will be accepted.
Apply no later than
November 25, 2026