User Experience Design, Senior Associate-Small Business Acquisitions and Onboarding

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Small Business Acquisitions and Onboarding, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

The Small Business Acquisitions and Onboarding team is responsible for helping small businesses become a Chase for Business customer, delivering seamless account opening experiences in digital channels and in the branch. This is a hands-on designer role, responsible for execution across each step of the product design lifecycle.

Job responsibilities

- Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
- Apply systems thinking to understand how user experiences connect across channels, products, and operational workflows; identify dependencies, handoffs, and key constraints.
- Use AI-assisted design and prototyping tools to rapidly explore and refine concepts, flows, and prototypes; critically evaluate generated outputs for usability, accessibility, feasibility, and alignment with user needs and product requirements.
- Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
- Communicate design decisions through clear narratives and artifacts (flows, wireframes, prototypes); participate in critiques and working sessions to incorporate feedback.
- Work collaboratively and contribute to the success of a multidisciplinary team

Required qualifications, capabilities, and skills

- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard tools, including AI-assisted tools (e.g., Figma & Figma Make, Claude Code & Claude Design)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
- Proven ability to understand how technological constraints inform designs
- Previous experience delivering and shipping product

Preferred qualifications, capabilities, and skills

- Experience creating journey maps and service blueprints