Operations Specialist apprenticeship (F/H)

Veesion is revolutionizing retail security with AI-powered gesture recognition technology that detects suspicious activity in real time.Our innovative solution already protects thousands of stores around the world, but our ambitions go far beyond what we’ve achieved so far.We are now hiring an Operations Specialist on a work-study contract (apprenticeship) for the Italian market. Your role will be to support our Italian clients as they implement our artificial intelligence solutions (technologies that allow computers to learn and make decisions on their own).🎯 ResponsibilitiesAs an Operations Specialist, you will be the first point of contact for Veesion’s Italian clients during the key installation and technical follow-up phases. Your work will be essential to a smooth rollout of our system and an outstanding customer experience.Manage an active portfolio of 30 to 80 client projects at the same time in the Italian market.Lead remote installations (on-site or cloud servers): plan each step, guide clients and make sure the system goes live.Coordinate internal and external actions: bring in the resources needed, follow up with clients and remove blockers.Meet deadlines and volume targets: help install 100% of the solutions sold by our sales teams.Identify and assess issues, and always propose two options:a quick fix, even if it’s temporarya long-term solution, even if it’s ambitiousHelp improve processes (guides, tools, client documentation).Take an active part in the team’s weekly routines: dailies, KPI reviews and the monthly OKR review.👤 Who we’re looking forYou are working toward a degree in business, management, technical support or IT (Bachelor’s to Master’s level), and you are looking for a one-year apprenticeship.You have some experience in customer support, project management, operations, IT networking or technical maintenance.You are naturally customer-focused and care about service quality.You are very well organized and can prioritize several projects at once.You communicate easily in Italian and French.🎓 Contract details🗓️ Start date: As soon as possible📍Location: Paris📃 Contract type: Apprenticeship contract (1 year)💸 BenefitsSalary based on the official apprenticeship pay scale25 days of paid leave per yearMeal vouchers 🥙: €9.20 per working day (Swile card)50% reimbursement of your Navigo passAlan Green company health insurance 💚Why join Veesion?At Veesion, you’ll be part of an innovative tech journey in artificial intelligence and retail security. You’ll help make retail safer while growing your skills in a supportive, ambitious and passionate team.