About this role
Job Summary: The Service Tech will maintain and service all fountain, slush, tea, coffee, water equipment, vending, and cooler machines. Drive a company vehicle to travel to customer locations to service equipment.
Essential Functions and Responsibilities:
- Lives and models BROWN VALUES in everything we do.
- Repair and service all fountains, slush, tea, coffee & water equipment. Also services vending machines and coolers.
- Perform job duties with minimal supervision on a timely basis.
- Educating customers on basic equipment repair and upkeep procedures.
- Collecting accurate and complete customer information via hand-held or service tickets.
- Prioritizing and scheduling repair and preventative maintenance calls daily to meet customer service based on a priority system.
- Maintaining service truck cleanliness; organize parts in bins; operate vehicles according to Brown fleet safety standards.
- Responsible for following standard procedures for diagnosis and repair for every repair and preventative maintenance call.
- Maintaining and replenishing truck inventories.
- Responsible for settling money due from customer repair activities.
- Closing out all service calls daily with dispatch or answering service.
- Correctly and fully complete all necessary forms for each service call.
- Participate in regularly scheduled training sessions.
- Ensure OSHA and EPA government regulations are followed when performing repairs.
Physical Demands:
- Able to lift up to 30 lbs. continuously and 60 lbs. intermittently.
- Must be able to bend, stoop and climb on a frequent basis.
- Must be able to stand and walk for prolonged periods of time.
- Drive a vehicle and enter and exit the vehicle multiple times throughout the shift.
Work Environment:
- Work in many different environments: outside, inside, break rooms, stores, warehouse
- Exposed to cold, hot, and rainy conditions.
- Tolerate working in cold temperatures as low as 35 degrees frequently.
Qualifications
- Valid driver’s license and approved driving record
- Strong communication skills and a positive attitude
- HVAC certification and mechanical experience a plus
- Electrical experience required
- Proficient problem-solving skills