Air Logistics Bonded Warehouse Manager

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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We are looking for an experienced and confident Bonded Warehouse Manager to lead the day-to-day operations of our bonded warehouse at London Heathrow.In this role, you will take responsibility for ensuring excellent customer service, customs compliance, operational efficiency and effective cost control. You will lead and develop the warehouse team while building strong relationships with customers, HMRC, suppliers, logistics partners and internal stakeholders.This is an exciting opportunity for an experienced warehouse leader with strong customs knowledge who enjoys combining people management with operational responsibility and continuous improvement.

## How you create impact

- Lead the day-to-day bonded warehouse operation, ensuring activities are carried out efficiently and in compliance with HMRC regulations, customs requirements and company procedures.
- Maintain accurate control of bonded inventory, customs records, import and export documentation, stock reconciliation and duty-suspense movements.
- Act as a key contact for HMRC audits, inspections and compliance reviews, investigating discrepancies and implementing corrective actions where required.
- Lead, coach and develop the warehouse team, managing workloads, productivity, performance, training needs and development plans.
- Manage staffing requirements, including holiday, sickness and overtime planning, to maintain operational continuity and consistently high levels of customer service.
- Monitor operational performance and KPIs, identifying opportunities to improve productivity, profitability and cost efficiency.
- Promote a strong culture of safety, security and compliance, ensuring adherence to QSHE standards, site rules and relevant regulatory requirements.
- Drive continuous improvement initiatives that enhance service quality, customs compliance, employee engagement and overall operational effectiveness.

## What we would like you to bring

- At least five years of relevant industry experience, including experience within warehouse or logistics operations.
- Proven experience managing a bonded warehouse operation, with strong knowledge of HMRC regulations and customs compliance requirements.
- Good knowledge of import and export procedures, customs-controlled inventory, record keeping, stock reconciliation and audit preparation.
- Previous experience supporting HMRC audits, inspections and regulatory compliance reviews.
- Strong leadership and people-management experience, with the ability to motivate, develop and support a warehouse team.
- Excellent organisational, communication, decision-making and problem-solving skills, with the ability to perform effectively under pressure.
- Strong commercial and numerical awareness, with the ability to identify inefficiencies and cost-saving opportunities.
- Good IT skills, including Microsoft Word, Excel and PowerPoint. Knowledge of Dangerous Goods by Air and time-critical logistics, GDP training, IATA Security Training or a forklift licence would be advantageous.

## What's in it for you

This is an opportunity to take ownership of a key warehouse operation at London Heathrow, combining operational leadership, customs compliance and people management in a fast-paced logistics environment. You will have the opportunity to shape the performance of your department, develop your team and work closely with customers, suppliers, logistics partners and internal stakeholders.You will also play an important role in driving continuous improvement, strengthening compliance and identifying opportunities to enhance operational efficiency and control costs. For an experienced logistics professional, this role offers the chance to further develop your leadership and operational expertise while making a visible impact on both business performance and the customer experience.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.