General Manager, Production

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named to The Globe and Mail’s list of Canada’s Top Growing Companies for six consecutive years and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visit clutch.ca .

About the Role

Halifax is a key growth market for Clutch, and the General Manager, Production is the leader who turns that opportunity into capacity. You’ll run our Halifax reconditioning operation as its own business: building the team, processes and infrastructure that determine how fast and how well we can grow in Atlantic Canada.

You’ll have full ownership of site performance, including production output, vehicle quality, cycle time, cost per unit, safety and vendor performance. Just as important, you’ll build the leadership bench behind those numbers. Success in this role means vehicles consistently meet Clutch standards, production commitments are delivered on budget, and your managers run their areas with confidence and accountability.

Key Responsibilities:

Production Performance and Flow

- Turn market forecasts into executable production plans across staffing, shifts, bay capacity, equipment, parts and vendor support.

- Own weekly production commitments, balancing inspection starts, work in progress and stage capacity to keep vehicles moving steadily.

- Spot constraints early and clear bottlenecks across inspection, mechanical, body and paint, detail and photography.

- Drive down cycle time through clear priorities, controlled queues, reliable parts supply and fast repair decisions.

- Run daily operating reviews and weekly performance routines with clear owners, recovery plans and follow-through.

- Keep work orders, stage transitions and inventory locations accurate so reporting reflects what’s happening on the floor.

Financial Ownership and Vendor Performance

- Own the Halifax production budget, cost per unit and labour productivity.

- Build staffing plans and budgets that tie production volume to labour, vendor, parts and facility costs.

- Set vendor rate cards, capacity commitments, turnaround times and quality standards, and hold partners to them.

- Review repair quotes and invoices against approved scope and pricing to eliminate unnecessary work and repeat charges.

- Bring work in-house where internal capacity beats vendors on cost, turnaround and quality.

- Build a dependable partner network across mechanical, dealership, warranty, body, paint, detail, glass and PDR.

Quality, Safety and Operating Standards

- Ensure every vehicle meets Clutch’s reconditioning standards and provincial safety inspection requirements before it leaves production.

- Hold managers and team leads accountable for repair quality, complete inspections and documented verification.

- Stop work or hold vehicles when safety or quality standards aren’t met, and release only once the fix is verified.

- Maintain a safe site: working conditions, equipment readiness, technician qualifications and required training.

- Investigate defects, rework and safety incidents, fix root causes and confirm corrective actions hold.

- Partner with VQR on clear handoffs and fast resolution of production-related defects and readiness issues.

Leadership and Cross-Functional Execution

- Build a site leadership team with clear ownership of people, performance and daily execution.

- Own hiring, staffing, scheduling and performance management for the site.

- Develop Production Managers, Operations Supervisors and Team Leads through clear expectations, coaching and succession planning.

- Build a technician pipeline and grow apprentices to strengthen in-house repair capacity.

- Partner with VQR, Customer Care, Logistics, Finance, People and Facilities to align priorities and resolve operating issues.

2027 Priorities:

- Stabilize weekly production delivery while reducing cycle time, excess work in progress and cost per unit.

- Build the staffing, technical bench and operating capacity required to meet Halifax’s approved growth plan.

- Strengthen vendor reliability, pricing and turnaround performance while expanding internal repair capability.

- Develop a leadership team that independently manages daily execution and delivers consistent results.

- Support Halifax facility planning and transitions with clear capacity assumptions, investment requirements and operating readiness criteria.

Measures of Success

- Production output: Meet weekly and annual production commitments

- Cycle time: Hit agreed milestones toward 15 days or less

- Cost per unit: Deliver within the Halifax production budget

- Work in progress: Hold WIP within agreed limits tied to throughput and cycle-time targets

- Vehicle quality and rework: Meet Clutch standards and first-pass quality and rework targets

- Vendor performance: Meet agreed pricing, turnaround, quality and savings commitments

- Safety and compliance: Complete required inspections, training and corrective actions on time

- Capacity and leadership readiness: Meet hiring, development and expansion milestones

Production volumes, cost-per-unit budgets and improvement milestones are established through annual planning. Maintain consistent metric definitions and complete, accurate reporting.

What You’ll Need

- 5+ years of experience at General Manager level or in a comparable role leading automotive reconditioning, production, service or fleet operations.

- Demonstrated ownership of site budgets, production targets, labour productivity and vendor performance.

- Proven results increasing throughput, reducing cycle time and cost per unit, and improving vehicle quality.

- Experience expanding capacity, scaling teams or supporting facility launches and transitions.

- A record of developing managers who independently deliver results through clear expectations, coaching and performance management.

- Strong working knowledge of automotive inspection, mechanical repair and cosmetic reconditioning, including parts and vendor management.

- Practical knowledge of Lean operations, capacity planning, work-in-progress control and root-cause analysis, supported by sustained improvements.

- An established network of automotive leaders, licensed technicians, technical recruiting contacts and reconditioning service partners; Atlantic Canadian relationships are an asset.

- Strong analytical, financial and communication skills, including the ability to build business cases, report risks early and turn operating data into action.

Why you’ll love it at Clutch:

- Be part of a disruptive, tech-driven company transforming the automotive industry, one of the largest and fastest-growing B2C startups in Canada.

- Run Halifax as your own operation, with full ownership of production, quality, cost and the team behind it.

- Build the capacity that drives Clutch’s growth in Atlantic Canada, with real influence over how the site scales.

- Shape your own leadership team, from hiring and developing managers to growing the next generation of technicians.

- Equity incentives alongside a competitive salary.

- Comprehensive health and dental benefits.

- Opportunities for growth and development in a rapidly scaling company.

Employment Type: Existing Vacancy, Permanent Full-Time

Compensation & Benefits:

- Salary range: $130,000 - $150,000 annually plus equity incentives

- Benefits: Comprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage; starting from day 1.

- Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected]

We use AI-assisted tools to help screen and assess applications. Final hiring decisions are made by our team.