Field Service Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

# A Day in the Life
The Technical Services organization ensures the safe, reliable, and effective operation of Medtronic technologies across healthcare facilities. The team provides installation, maintenance, troubleshooting, and technical support services that help customers maximize equipment uptime and performance while supporting quality patient care.
This position is based in Vigo, Spain, supporting customers across Galicia. The role is remote and field-based, with regular travel throughout the assigned territory and occasional travel across Spain and Northern Portugal.

As a Field Service Technical Service Specialist, you will be responsible for installing, maintaining, troubleshooting, and repairing advanced medical technologies across hospitals and healthcare facilities in your assigned region. Working closely with clinicians, biomedical engineers, sales teams, and technical support specialists, you will ensure equipment reliability, safety, and optimal performance. Your expertise and customer-focused approach will directly contribute to improving clinical outcomes, enhancing customer satisfaction, and supporting uninterrupted patient care.

Primary Responsibilities

- Install, commission, maintain, and repair Medtronic equipment in customer facilities.
- Perform preventive and corrective maintenance activities to maximize product reliability and uptime.
- Diagnose and resolve technical issues using approved service tools, documentation, and remote support resources.
- Provide on-site technical support during product implementations and system upgrades.
- Coordinate service activities and responses to critical customer situations to restore product functionality.
- Maintain accurate service records, maintenance documentation, and regulatory compliance reports.
- Partner with Technical Support, Clinical, and Commercial teams to resolve complex product and customer issues.
- Deliver technical guidance and product application support to healthcare professionals and customer personnel.

Required Qualifications

- Bachelor's Degree or Technical Diploma and 2+ years of field service, biomedical engineering, electronics, electrical engineering, mechanical engineering, or medical device support experience.
- Experience installing, maintaining, troubleshooting, and repairing medical devices or other complex technical equipment.
- Fluency in Spanish and working proficiency in English.
- Valid driver's license and ability to travel frequently throughout Galicia and occasionally across Spain and Northern Portugal.
- Ability to work in hospital environments and meet customer site access requirements.

Preferred Qualifications

- Experience supporting medical devices in hospital, surgical, critical care, or intensive care environments.
- Knowledge of healthcare regulations, quality systems, and medical device service processes.
- Experience with network-connected medical equipment, software applications, and remote diagnostics.
- Experience collaborating across technical, clinical, and commercial functions.
- Portuguese or Galician language skills.

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.   We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Spain: 37,600.00 EUR - 56,400.00 EUR | 
The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.
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