Claims Representative - Property

Job Type
Full-time

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Property Claims Representative to join our team!

The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve First Party Commercial and Personal insurance claims as assigned.

What are the responsibilities and opportunities of this role?

- Investigates, evaluates, negotiates, and resolves property claims across multiple lines of business.
- Reviews policy coverage, investigates facts, and evaluates supporting documentation to make informed decisions regarding compensability, exposure, and claim resolution.
- Establishes and reviews appropriate claim reserves based on thorough investigation, evaluation, and jurisdictional requirements.
- Maintains accurate and current claim documentation and reports to ensure claim status and activity are clearly recorded.
- Provides direction and guidance to external resources and vendors involved in the claims process.
- Serves as a technical consultant and subject matter expert to business partners and fellow claims representatives.
- Applies knowledge of applicable state laws, regulations, policies, and claims practices to ensure appropriate claim handling.
- Identifies and resolves complex or unfamiliar claims issues using a systematic and analytical approach.
- Develops and recommends process improvements and innovative solutions to enhance claims handling effectiveness and performance.
- Builds and maintains positive relationships with insureds, claimants, agents, internal team members, and external business partners.
- Delivers exceptional customer service through timely communication, professionalism, and effective resolution of claim-related concerns.
- Conducts field investigations, including scene investigations and property inspections, as needed, with occasional travel on short notice.
- Performs special projects and other duties as assigned.

Requirements

What are the must-have qualifications for a candidate?

- A minimum of two years of experience with Property claims.
- Strong understanding of industry practices, standards, and claims concepts.
- Ability to multitask and solve problems.
- Demonstrated ability to collect and analyze information, identify trends, establish facts, and recommend appropriate solutions.
- Excellent verbal and written communication skills with the ability to tailor messaging to different audiences.
- Strong negotiation, interpersonal, and relationship-building skills.
- Proficiency with core claims systems, office technology, computer equipment, and software applications.
- Strong time management skills.
- Bachelor’s degree or related experience.

What will our ideal candidate have?

- Prior experience managing personal and commercial lines property claims.
- AIC or AINS certification strongly preferred.
- Demonstrated ability to identify opportunities for process improvements and enhance claims handling practices.
- Proficient use of various core systems, office and computer equipment, and software packages.

Compensation overview

The full hiring range for this role is $59,200 - $94,000, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Description
$59,200 - $94,000