Product Support Engineer

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The Product Support Engineer provides mechanical engineering and technical product support for Diamond Power boiler cleaning equipment, replacement parts, and legacy product lines. This position serves as a technical resource to Engineering, Sales, Field Service, Operations, Supply Chain, Project Management, and customers in resolving product, application, manufacturing, field, and replacement-part issues.

The position combines hands-on mechanical design, product support, technical investigation, legacy-product engineering, and continuous product improvement. The successful candidate will develop a strong working knowledge of Diamond Power equipment while applying sound engineering fundamentals to evaluate existing designs, solve product problems, create and modify designs and drawings, qualify replacement components, and improve product cost, reliability, manufacturability, and standardization.

Initially, the engineer will work closely with experienced Product Support Engineering personnel to develop product knowledge and familiarity with legacy equipment. As experience is gained, the engineer will assume increasing technical ownership of assigned products and components.

Key Responsibilities

- Provide mechanical engineering and technical product support to Engineering, Sales, Field Service, Operations, Supply Chain, Project Management, and other internal organizations in support of Diamond Power equipment and customers.

- Investigate product, field, manufacturing, and replacement-part issues using engineering drawings, historical design information, operating requirements, field information, calculations, and sound mechanical-engineering principles.

- Create, modify, review, and check engineering drawings and designs. Work closely with Design/Drafting personnel to develop new designs and implement changes to existing products.

- Apply mechanical design and engineering analysis to existing and new products, including evaluation of loads, stresses, fits and tolerances, materials, bearings, seals, mechanical components, and fabricated or machined assemblies, as applicable to the design.

- Support legacy Diamond Power equipment by researching historical drawings, bills of material, specifications, previous designs, and application information to identify appropriate replacement parts and engineering solutions.

- Evaluate proposed replacement and alternate components resulting from obsolescence, availability, quality, or supply-chain issues. Review supplier technical information and determine whether proposed components are technically suitable for the application.

- Work directly with suppliers as needed to resolve technical questions, establish engineering requirements, review proposed products, and support qualification of alternative components and sources. Current correspondence shows this is an important part of the existing function, including technical evaluation of bearings and packing alternatives.

- Identify and drive cost-reduction opportunities through engineering and design changes, including product simplification, component standardization, material or component substitutions, improved manufacturability, and updates to legacy designs and engineering standards.

- Challenge legacy designs and established practices when appropriate by applying current engineering methods, analysis, manufacturing knowledge, and sound engineering judgment rather than relying solely on historical precedent.

- Support failure investigations and field issues by reviewing equipment configuration, operating information, drawings, photographs, inspection findings, and available history to determine potential causes and recommend corrective actions. Timothy Mason's current correspondence demonstrates this type of investigation on existing equipment.

- Prepare and coordinate Design Change Requests (DCRs), including technical documentation, drawing changes, review, approval routing, tracking, and release. The present role includes active review and coordination of DCR packages and associated drawings.

- Prepare and administer Engineering Publication Releases (EPRs) and support the development, revision, approval, and release of engineering specifications and other controlled engineering documents.

- Review engineering specifications, standards, and product requirements and recommend updates where existing requirements no longer represent the best technical, manufacturing, or commercial solution.

- Provide technical support for replacement parts and legacy equipment, including identification of existing parts and assemblies, development of replacement solutions, and resolution of drawing or configuration questions.

- Participate in technical discussions with customers, suppliers, Field Service, and other internal and external stakeholders as required.

- Develop increasing technical ownership of assigned products, components, and systems, progressing toward Subject Matter Expert and/or Cognizant Engineer responsibility as product knowledge and experience are established.

- Develop and maintain technical documentation and engineering knowledge that improve the organization's ability to support legacy equipment without relying solely on individual historical knowledge.

- Perform other engineering duties as required to support product, customer, manufacturing, and business needs.

Job Specific Competencies

- Mechanical product design and development

- Engineering drawing creation, interpretation, checking, and revision

- CAD systems

- Engineering calculations and mechanical/stress analysis

- Machine design principles

- Fits, tolerances, and GD&T

- Material selection

- Bearings, seals, shafts, fasteners, and other mechanical components

- Machined components and fabricated/welded assemblies

- Design for manufacturability

- Failure investigation and root-cause problem solving

- Product cost reduction and value engineering

- Component standardization and rationalization

- Supplier technical evaluation and component qualification

Education and Professional Experience

- Bachelor of Science in Mechanical Engineering, preferred.

- Candidates with a closely related engineering discipline may be considered based on relevant mechanical design and product-engineering experience.

- 5-10 years of relevant engineering experience preferred, particularly in mechanical design, product engineering, manufacturing engineering, equipment engineering, or technical product support.

- Experience supporting mechanical equipment or products through their full life cycle, including design, manufacturing, field service, replacement parts, and product improvement, is desirable.

- Previous experience with boiler cleaning equipment, sootblowers, or power-generation equipment is not required.

- Experience with industrial equipment, machinery, mechanical power transmission, fabricated equipment, or similar engineered products is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.