Commercial HVAC/Plumbing Service Manager

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 5,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

We are seeking an experienced Plumbing & Mechanical Service Manager to lead and grow our commercial plumbing and HVAC/mechanical service operations throughout the DMV region.

This is a hands-on leadership opportunity for someone who combines strong technical expertise with operational management, financial accountability, and business development. The ideal candidate will have a proven ability to lead service teams, build lasting customer relationships, and develop a profitable, high-performing service operation.

Key Responsibilities

- Lead daily commercial plumbing and HVAC/mechanical service operations, including dispatch, scheduling, field performance, and emergency response.

- Manage service technicians and supervisors, ensuring quality workmanship, productivity, safety, and exceptional customer service.

- Oversee service calls, quoted repairs, time-and-material work, preventative maintenance, and small service projects from initial request through completion and billing.

- Develop accurate service pricing and proposals, including labor, materials, equipment, and subcontractor costs.

- Drive departmental financial performance through revenue growth, margin management, budgeting, job costing, and operational KPI tracking.

- Monitor work orders, service backlog, billing, and customer issues to ensure timely resolution and efficient operations.

- Build and maintain relationships with commercial property owners, facility managers, general contractors, vendors, and other customers throughout the DMV market.

- Identify new business opportunities, expand existing customer accounts, and grow preventative maintenance agreements and recurring service revenue.

- Recruit, train, mentor, and develop service technicians while fostering a culture of accountability, teamwork, and continuous improvement.

- Ensure compliance with applicable trade codes, licensing requirements, safety regulations, and company standards.

- Partner with leadership and Accounting on staffing plans, resource allocation, forecasting, and operational improvements.

Qualifications & Requirements

- 7–10 years of commercial plumbing and/or HVAC/mechanical service experience , including demonstrated leadership responsibility.

- Strong working knowledge of commercial plumbing and mechanical/HVAC systems, including troubleshooting, repair, maintenance, and service operations.

- Experience managing service technicians, dispatch operations, customer service, estimating/pricing, and service department financial performance.

- Established knowledge of the Washington, D.C., Maryland, and Northern Virginia commercial construction and service market.

- Ability to read and interpret construction drawings, specifications, equipment information, service reports, and technical documentation.

- Strong understanding of labor productivity, job costing, gross margins, service pricing, and operational KPIs.

- Excellent written and verbal communication skills, with the ability to collaborate effectively with field employees, customers, executives, vendors, and office staff.

- Valid driver's license and ability to travel throughout the DMV region.

Preferred Qualifications

- Journeyman, Master Plumber, Master HVAC, or other applicable trade license in one or more DMV jurisdictions.

- Experience managing both commercial plumbing and HVAC/mechanical service operations.

- Established relationships with commercial property managers, facility managers, general contractors, and building owners throughout the DMV market.

- Experience developing preventative maintenance agreements and growing recurring service revenue.

- Demonstrated success building, expanding, or significantly growing a commercial service department.

Why Join Us?

This is an opportunity to take ownership of a commercial service operation with the ability to directly influence its growth, profitability, and long-term success. You'll work closely with company leadership to build strong teams, expand customer relationships, and establish a high-performing service organization throughout the DMV region.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business