About this role
The Technical Services Analyst I will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.
This position will serve Rheem North America , located in Fort Smith, AR . This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week.
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Experience in similar role, including computer trouble shooting, IT help desk administration, or similar.
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
- Demonstrates ability to work well with others in a matrix team environment.
- Ability to handle confidential information in a discreet and professional manner.
- Problem analysis and problem-solving skills.
- Demonstrates ability to consistently meet deadlines and prioritize tasks.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
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