About this role
About the RoleWe are looking for a Customer Service Representative to join our growing operations team. In this role, you will act as the main point of contact for customers, supporting them via email, live chat, and phone to resolve issues quickly and efficiently.You will play a key role in building lasting customer relationships, championing our brand values, and ensuring every interaction leaves a positive impression. Whether you are troubleshooting complex queries, collaborating with internal departments, or helping to refine our support processes, you will be empowered to make a real impact on our daily operations and contribute directly to the team's ongoing success.Working Pattern: Five days over seven, including weekend working as requiredSalary: £27,300 per annumOperating Hours:Monday to Friday: 09:00-18:00Saturday: 09:00 - 18:00 & Sunday: 10:00 - 16:00Key ResponsibilitiesRespond to customer queries via phone, email, and live chatEnsure high levels of customer satisfaction and meet service targetsRecord and manage all customer interactions accurately within CRM systemsReview and improve customer service scripts and processesProvide updates to internal and external stakeholders on query progressPrioritise tasks and resolve issues effectively in a fast-paced environmentSkills & ExperiencePrevious customer service or support experienceStrong phone communication and active listening skillsGood organisational and problem solving skillsAbility to prioritise tasks and work both independently and as part of a teamProficient in Microsoft OfficePlease ensure you apply with an up-to-date CV.Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening and right to work checks.