About this role
We are in need of a motivated Customer Success Associate to support the global CS Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth. As a remote-first, global organization Jeeves is committed to building a team as diverse as the companies we serve.
Location: This role is based out in Sao Paulo, Brazil and as a hybrid opportunity, is required to come into our office location on a flexible schedule. #LI-HYBRID
Customer Success Associate
Job Responsibilities:
- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with usage of Zendesk, Hubspot, Linear
- Incentive Spend increase to existing companies (Portfolio management)
- Document processes and improvements to the internal team
Requirements:
- 2+ years of experience in support roles
- Mandatory - fluent in Portuguese and English, Spanish is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment