VIP Team Assistant

An exciting opportunity has arisen for a highly organised,  positive and proactive VIP Team Assistant to join a fast-paced and dynamic VIP Department. The successful candidate will be a natural organiser, able to thrive under pressure while bringing energy, confidence and a can-do attitude to the team. The role provides essential support across the wider VIP Department, as well as providing cover for VIP Client Services Assistants.  
 
This position requires someone who is confident, polished and personable in their interactions with clients, with an instinctive understanding of the discretion, sensitivity and attention to detail required when dealing with a diverse range of VIP clients. This role would suit someone who has experience in luxury retail or client facing roles and has a flexible approach and a genuine passion for delivering an exceptional level of service.

We are looking for full-time candidates with availability for 40 hours per week including weekends.

Key Responsibilities include but are not limited to:

Support to Senior Sales Team and VIP Sales Executives:

- Scheduling of appointments including booking fitting rooms, setting up and clearing stock, providing a welcome and
offering refreshments.

- Attend client appointments either in support of on or behalf of VIP Sales Executives or Senior Sales Associates

- Supporting and  facilitating the sales process on the shop floor including till transactions, moving stock in our inventory system and locating stock .

- Timely packing and d i spatch of all stock once sold ensuring safe receipt by the client
and appropriate follow-up .

- Correct processing of all approvals, overseeing the entire process from beginning to
end.

- Book all couriers, shipments and returns in communication with the DSML Concierge
Team and keeping the VIP Executive fully updated throughout.

- Stay informed about all new deliveries, upcoming launches, special orders and sales opportunity.

- Provide holiday cover to VIP Sales Executives in the absence of their respective VIP Client Services Assistant

Customer Service and Sales:

- Embodying DSM Values and
acting as b rand a mbassador for the store at all times . Maintaining My Floor, My Shop standards every day .

- Always ensuring exceptional levels of customer service , ensuring a smooth sales
process from start to finish.

- Work in close partnership with the rest of the team in store to ensure a coordinated
approach.

- Maintaining an awareness of key customers and VIP’s , their preferences and their client notes

- Keeping up to date with DSM events,  services and processes to best serve our clients

Skills / Knowledge:

- Excellent written and spoken communication

- Retail sales and  expertise within a luxury business.

- Specific understanding of the Comme des Garcons Fashion House, aesthetic,
consumer and sub-brands.

- Specific understanding of all collections and stock availability at DSM.

- Competent using Microsoft Office Suite including Microsoft Excel.

- Extensive knowledge of Retail Pro or Shopify POS

- Strong numerical skills.

Attitude:

- A highly motivated and competent individual able to  communicate with a diverse group of people, internally and externally

- A total self-starter able to set the standard by their own professionalism and attitude.

- Flexible with working hours and a can-do attitude to get the job done ensuring absolute
client satisfaction.

- Proactive, able to  multitask and work well under pressure within a highly fast paced
environment.

- Ability to  identify problems and implement appropriate solutions .

What We Offer

- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5
additional days

- A generous Commission Scheme and Clothing Allowance

- Up to 60% Employee Discount

- 50% discount on all Rose Bakery food and drink

- Access to  RetailTrust , our Employee Assistant Programme

- 24/7 Access to our  VirtualGP service

- Cyclescheme and Eyecare Vouchers